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The $298 for my accessories was refunded today


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Hey HTC,

 

I ordered a VivePro last week and my bank was debited for the accessories but not the headpiece. I was told it would be finished once you got to my order. Today the $298 is back in my bank account and I have no word from you nor my bank as to why. My order page still looks the same. What might have happened? Is my order still in the works?

 

I did a little digging and I'm guessing my order is about to be completed and that was the pre-auth dropping off ahead of the full charge being processed through? That sound correct? 

 

I appreciate you time!

 

PS If you need me to message my order number to you for research, please let me know how.

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There was another post which stated this is normal practice.  A full charge will be deducted as expected on dispatch.


wrote:

Hey HTC,

 

I ordered a VivePro last week and my bank was debited for the accessories but not the headpiece. I was told it would be finished once you got to my order. Today the $298 is back in my bank account and I have no word from you nor my bank as to why. My order page still looks the same. What might have happened? Is my order still in the works?

 

I did a little digging and I'm guessing my order is about to be completed and that was the pre-auth dropping off ahead of the full charge being processed through? That sound correct? 

 

I appreciate you time!

 

PS If you need me to message my order number to you for research, please let me know how.

 

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