Rickzter1 Posted April 20, 2018 Share Posted April 20, 2018 Got my pro in today and finished setting it up, but noticed that i wasnt getting sound from the left earphone, can anyone help or did i just get a faulty hmd? Link to comment Share on other sites More sharing options...
HackPerception Posted April 20, 2018 Share Posted April 20, 2018 I've PM'ed you with further instructions. Link to comment Share on other sites More sharing options...
Rickzter1 Posted April 20, 2018 Author Share Posted April 20, 2018 How do i check this? Pm? Link to comment Share on other sites More sharing options...
HackPerception Posted April 20, 2018 Share Posted April 20, 2018 , You can hit the profile icon in the top right corner and then the letter icon. I also sent the message the the email address associated with your account in case you can't find the PM. Link to comment Share on other sites More sharing options...
Rickzter1 Posted April 22, 2018 Author Share Posted April 22, 2018 How do i get an exchange found out it is a hardware problem out of the box, how can i send it back for an exchange? Link to comment Share on other sites More sharing options...
jagibson Posted April 22, 2018 Share Posted April 22, 2018 Hi Please send an email to vive_care@vive.com with the following so that we may assist: Subject line: Rickzter1 from Viveport Community Name: Vive.com Order number: Your shipping address: Thanks! JohnG Link to comment Share on other sites More sharing options...
MikeJeffries Posted May 4, 2018 Share Posted May 4, 2018 I have the same problem. The left side crackles the sound sometimes and i have to move around the earphone to get it to stop. Yesterday, the sound completely cut out on me also, and this morning I heard crackling on the right earphone as well. This constantly happens with the crackling sound, and it's mainly on the left earphone. What do I do? Is there a fix for this? Link to comment Share on other sites More sharing options...
IceGecko Posted September 26, 2018 Share Posted September 26, 2018 How about letting the rest of us in on the secret? I am having this issue as well? How about answering the other people too? Link to comment Share on other sites More sharing options...
HackPerception Posted September 26, 2018 Share Posted September 26, 2018 , This is a really old thread that dates to the launch of Pro - we were initially handling these reports on a 1:1 basis. There are more recent threads where we openly discuss self-troubleshooting steps. In short, the earphones connect to the HMD via contact pads that are tensioned by a screw. This issue can be caused by that screw loosing tension leading to the electrical contacts not making a good connection. A self-troubleshooting step would be remounting and retensioning the headphone assembly on the affected side. You'd basically preform the steps below, and then reverse them and ensure the screw is reasonably (but not forcibly) tight. If this does not work, we would suggest sending in the HMD for an RMA repair process which you can arrange via our Live Chat (avoid the email form). While the headphone is removed, take extra care to not squish or squeeze it as you can damage the speaker. Link to comment Share on other sites More sharing options...
IceGecko Posted September 28, 2018 Share Posted September 28, 2018 It's helped a bit but not a lot, it still cuts in and out just from playing movement. Whoever had the idea to use that ridiculous contact system instead of a 3c connector should be fired. So in Australia who do I see about a replacement then? Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.