Jaradin Posted April 30, 2018 Share Posted April 30, 2018 I returned a base station 5 weeks ago and haven't received the new one yet. Tracking number says it's awaiting CC authorization. Funny, as it's not even in return/repair/sent status. It's been that way for 5 weeks now. It wasn't handled improperly and I didn't realize it was a bit gimpy until the firmware update showed the red light. Plus customer service chat said 2x that it'd be replaced free of charge. USPS says they dropped it off. Multiple chats with reps that don't appear to have access to proper tools to see the actual status and I'm starting to get sick of the run around with generic answers from people who probably don't work directly for the company and can't get direct answers. If I don't receive proper support soon, it's time to email corporate, as I'd just like some answers at this point. Link to comment Share on other sites More sharing options...
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