Atiash Posted May 13, 2018 Share Posted May 13, 2018 Alright so, let me preface this by saying that I've tried troubleshooting it for hours and I just can't get this thing to stop fussing. So I was using my Vive Pro for about two hours, then I set it down to go and have myself a nap. During this time, the computer went into sleep mode and now the headset unrecognized by the system. So I have this grand old problem where the device in the Device Manager/Universal Serial Bus Controllers is known only as Unknown USB Device (Device Descriptor Request Failed) Windows has stopped this device because it has reported problems. (Code 43) A request for the USB device descriptor failed. You know, that whole deal. Now no matter what port I plug it into, how many times I power cycle it, restart my computer, uninstall the drivers, manually assign the drivers or anything like that, it does not work. Here's where it gets interesting! The Vive Pro's red light is on, which tells me it has power. Additionally, the cameras are being picked up by things like Discord, and are fully functional. And we'll top that off with the controllers still sync to it when they are turned on. But wait, there's more! The standard vive headset works flawlessly using the same cords AND the same ports! This implies that it's a driver issue with the pro, now the question is how does my computer going into sleep mode destroy the driver so badly I can't fix it? I really enjoy using the Pro, I don't want to have to send it away or anything because of some ridiculous error. *Edit* Some more information. When SteamVR fails to detect the headset, I have tried rebooting it, and the service status message fails. I have tried running different cords and everything, even going so far as to run the link box without the headset at all. This issue only arises when the headset is connected to the link box. Every single time I put it into a new usb port, the only thing that installs is the camera. The rest fails to install. Link to comment Share on other sites More sharing options...
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