Jump to content
Happy Holidays! Limited Staff Responses: 1/20 - 1/31 ×

The Three Month Long Repair


PantLid
 Share

Recommended Posts

On Friday, March 2nd, I contacted Vive Support because the right side of the touchpad on my Vive controller was not longer registering when I pushed it. I talked to a representative (Abi S.) who guided me on the process of sending it in for an under warranty repair (and was very helpful), I sent it from my local post office the following Monday (March 5th) and it arrived at the repair facility Wednesday, March 7th. The agent I spoke to on March 2nd assured me that  the entire repair would take 7- 10 business days, I expected to have my controller back by the end of the month. It has now been almost 3 months and the most recent update I have recieved is that it went in for repair on May 5th (according to the repair tracker). I have contacted support twice during this period and they could not update me on its progress or give me an ETA.

 

I have no idea what to do at this point and this is my last hope.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...