Achiel Posted June 1, 2018 Share Posted June 1, 2018 It's been going on a month now since I sent in my Vive Controller for repair. It's a bit ridiculous for it to take a month long and I see another thread with it taking 3 months and others for 4 months. It's really making me regret buying a Vive now. Paid full price for a product and still can't get my controller back, it's kinda silly and even though others have been waiting longer, even my patience wears thin. What can we do? Link to comment Share on other sites More sharing options...
Achiel Posted June 3, 2018 Author Share Posted June 3, 2018 I'm also annoyed that a friend sent their controller a week ago in the US and got their controller back already. What gives? Link to comment Share on other sites More sharing options...
Achiel Posted June 4, 2018 Author Share Posted June 4, 2018 Contacted Vive Support again today. Despite my friend and I having the same problem. That repair time is up to "the repair process that each unit needs". I tend to baby all my hardware to make sure nothing else gets more broken out of the box, but I find it silly that both my friend and I have the same problem and that they got theirs back within 7-10 days. As far as I know, it was only the right side of the tracking pad that wasn't working correctly. Everything else was perfect, so I don't see why there would be that much more of a delay on mine. Makes me wonder if the delays on my Vive Controller is because of me contacting support for the repair status since the last agent I spoke to said "it's up to the repair center". I doubt that'd be the case. Link to comment Share on other sites More sharing options...
Synthesis Posted June 6, 2018 Share Posted June 6, 2018 Could you please PM me with your RMA number? I'll take a look at this for you and help sort it out.Thanks, -John C Link to comment Share on other sites More sharing options...
Achiel Posted June 6, 2018 Author Share Posted June 6, 2018 Looks like you don't have to worry about it anymore. They just shipped it out. I can still give you the RMA number if you still want it however. Link to comment Share on other sites More sharing options...
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