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Code has already been redeemed, please check it


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I got a NEW Vive VR as a birthday present today and I entered the code on the vive site. During the checkout I got an error that the Final soccer game had issues activating because the user country code did not match. I then tried to activate the Viveport subscription. The page that opened up in a new browser tab did not seem to load so I tried repeating code entry the process again but now I get "Code has already been redeemed, please check it ". 


I have not received an email with the subscription or game codes either. I've checked my account and there is no 2 month subcription or Final soccer game that was included with the code.


Can someone please help me redeem my code?

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