Maldus Posted August 4, 2018 Share Posted August 4, 2018 Hello everyone, I bought an HTC VIVE kit two weeks ago; had fun for a couple of days and then the Visor stopped working. I contacted support which prompty opened a ticket for me (personal information removed) and gave me a free UPS transaction to send my Visor in repair. According to UPS my package was delivered 25/07/2018. Since I had been told the repair service should take 5 working days plus shipping time today I tried to find my ticked ID on the repair tracking service (https://e2e-tracking-us.htc.com/), but it cannot be found. I've read of cases similar to mine, is the tracking service still not working?Also, from the forums you get a pretty bad impression of the overall repair service. Is that 5 days something realistic or what should I expect? Link to comment Share on other sites More sharing options...
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