jon_bondy Posted August 6, 2018 Share Posted August 6, 2018 When playing the Overview game/experience, there are many stars on a black background. The headset has a lot of optical noise (low level speckles on what should be a totally black background) and this is very distracting in Overview. Is there any way to moderate or eliminate the thousands of bad pixels? Link to comment Share on other sites More sharing options...
HackPerception Posted August 6, 2018 Share Posted August 6, 2018 , This is a limitation of the current HMD based OLED technology - it's called a "mura". Every single HMD has its display mura profile calibrated in the factory during manufacturing and it requires specialized optical technology. The profile for each HMD is unique and saved onto the device. As the OLED panels age, the mura pattern can change. There's no way to fix it on the user side - If it gets tremendously bad, you can RMA the HMD but otherwise it's a limitation of the technology. Link to comment Share on other sites More sharing options...
jon_bondy Posted August 7, 2018 Author Share Posted August 7, 2018 R: I have one of the new higher density headsets, which arrived in April or May; it only has about 10 hours of use. Surely the mura would not have changed so much as to be unsatisfactory in such a short time. How do I go about getting an RMA created please Jon Link to comment Share on other sites More sharing options...
HackPerception Posted August 7, 2018 Share Posted August 7, 2018 Please use the live chat form on https://www.vive.com/us/support/contactus/ to set up an RMA. Please avoid using the email form on that page for fastest service. Link to comment Share on other sites More sharing options...
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