Mariner24 Posted August 24, 2018 Share Posted August 24, 2018 I own a vive arcade. 8 vive business edition headset. one headset stopped working about 3 weeks ago. I have tried through vive chat and even my local vive rep to try to get this resolved. All I need is a mailing label and where to send it off to and hopefully a line of communication I can count on. My warrenty runs through December. Please if anyone sees this, please respond. I've had 3 non productive full day chats with no solution, no next steps. I received an email last week that I would be contacted at the beginning of the week with instructions but that never happened. Link to comment Share on other sites More sharing options...
JRE Posted August 24, 2018 Share Posted August 24, 2018 Hi, I had this same issue recently. You need to bug the hell out of HTC to get an RMA number and shipping information. They do not provide a shipping label, you have to pay to ship it back. Send another email to them and explain that you will be filing a complaint with the FTC for them not honoring their warranty and not responding in a timely manner. That is what I ended up having to do. Its one of the worst customer service and repair experiences I have ever had and HTC needs to really work on this issue. Send them an email every day if you have to. Then file a complaint against them if they don't respond. After I threatened to file one I received an RMA and shipping instructions within 24 hours...lol Good luck! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.