kris Posted September 23, 2018 Share Posted September 23, 2018 We purchased the enterprise advantage package along with our Vive Pro headset... so far the live chat support wasn't able to solve our problem so "escalated" to the appropriate department... I sent an email to support last week, still no reponse. Very disappointed in the lack of response the "Dedicated Support" is providing! Link to comment Share on other sites More sharing options...
jagibson Posted September 24, 2018 Share Posted September 24, 2018 Hi Kris, Are you based in North America or EU? If North America please email support.enterprise@htc.com ( as described here https://www.vive.com/us/support/contactus/) for advantage support. If EU please PM me your info and I will get you in touch with the appropriate folks. Thanks, Link to comment Share on other sites More sharing options...
kris Posted September 24, 2018 Author Share Posted September 24, 2018 Thanks, I'm in Australia... i've sent you a PM Link to comment Share on other sites More sharing options...
kris Posted September 25, 2018 Author Share Posted September 25, 2018 It's been almost 24 hours since i sent you the PM... almost a full week since my original live chat. Once again I must question what the additional cost of "Enterprise Advantage" is getting our organisation? Link to comment Share on other sites More sharing options...
jagibson Posted September 25, 2018 Share Posted September 25, 2018 Hi Kris, I think our messages got crossed, I have sent you an email on this. Thank you, Link to comment Share on other sites More sharing options...
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