Costumer care doing nothing but telling lies and doing whatever they see fit - Community thoughts?

[veridis.quo]

Just making another topic because I can not find my other topic listed publicly
Read my story on how I paid for a controller to be repaired and got it back broken, then getting promissed a replacement and getting the same controller with same issues back. 2 month struggle

My original post is here: http://community.viveport.com/t5/Technical-Support/Need-help-with-Costumer-support-Repaired-controller-not-working/m-p/23322
But scrolling thourgh the forum pages it is almost as it is 'invisible'

Community thaughts on the matter?