Ray Posted October 16, 2018 Share Posted October 16, 2018 I pre-ordered the Vive Wireless Adapter on the 30th of September directly from the Vive Europe site, and it still hasn't shipped. I wrote support about this on the 10th of October, however, haven't received any reply. Is there a supply problem? When can I expect my order to be shipped? Link to comment Share on other sites More sharing options...
Synthesis Posted October 16, 2018 Share Posted October 16, 2018 Have you tried contacting Live Chat? (www.vive.com/eu/support/contactus) They can look your order up immediately. I know there have been some delays on orders, so it's possible that's what it is.Thank you, -John C Link to comment Share on other sites More sharing options...
HackPerception Posted October 16, 2018 Share Posted October 16, 2018 , I bumped EU team for comment. Sorry about the comm drop off - It sounds like you used the contact form at the bottom of the page - I would only recommend using the live chat in the future. Link to comment Share on other sites More sharing options...
Ray Posted October 17, 2018 Author Share Posted October 17, 2018 Thank you for the quick replies. I used the cotact customer service form located here: https://store.eu.vive.com/DRHM/store?Action=DisplayContactFormPage&SiteID=htcemea&Locale=en_IE&ThemeID=40354400&Env=BASE I will try the live chat from now on. Link to comment Share on other sites More sharing options...
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