Ray Posted October 16, 2018 Posted October 16, 2018 I pre-ordered the Vive Wireless Adapter on the 30th of September directly from the Vive Europe site, and it still hasn't shipped. I wrote support about this on the 10th of October, however, haven't received any reply. Is there a supply problem? When can I expect my order to be shipped?
Synthesis Posted October 16, 2018 Posted October 16, 2018 Have you tried contacting Live Chat? (www.vive.com/eu/support/contactus) They can look your order up immediately. I know there have been some delays on orders, so it's possible that's what it is.Thank you, -John C
HackPerception Posted October 16, 2018 Posted October 16, 2018 , I bumped EU team for comment. Sorry about the comm drop off - It sounds like you used the contact form at the bottom of the page - I would only recommend using the live chat in the future.
Ray Posted October 17, 2018 Author Posted October 17, 2018 Thank you for the quick replies. I used the cotact customer service form located here: https://store.eu.vive.com/DRHM/store?Action=DisplayContactFormPage&SiteID=htcemea&Locale=en_IE&ThemeID=40354400&Env=BASE I will try the live chat from now on.
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