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Audio bridge firmware update keeps failing


BJG
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I recently updated the firmware of my HTC Vive Pro. Two of the three updates didn't have any problems, but the last one, the audio bridge update keeps failing. It doesn't keep me from using the Vive (I've got audio and video) but it would be nice to keep the firmware up to date.

The C:\Program Files (x86)\Steam\logs\firmware_update.txt file has the following text:

Fri Nov 02 2018 00:02:59.368 - Start Firmware Update (Device Index:0, Recovery:0, ForceAll:0, ForceFix:0).Fri Nov 02 2018 00:02:59.383 - 1 Updates scheduled for Device Class: 1Fri Nov 02 2018 00:02:59.383 -     1: Audio Bridge Update: Existing:0, Required:288Fri Nov 02 2018 00:02:59.383 - FirmwareWizard entering state Headset Start (4)Fri Nov 02 2018 00:02:59.383 - FirmwareWizard overwriting state to Shutdown VR Apps (1)Fri Nov 02 2018 00:03:00.518 - Delaying for 5000 milliseconds...Fri Nov 02 2018 00:03:05.518 - Delay doneFri Nov 02 2018 00:03:05.569 - FirmwareWizard entering state Headset Start (4)Fri Nov 02 2018 00:03:05.623 - 1: Probe for headset with serial LHR-EF3F9319. Found headsets: 1Fri Nov 02 2018 00:03:05.623 - LHR-EF3F9319 Fri Nov 02 2018 00:03:05.623 - FirmwareWizard entering state Headset Progress (5)Fri Nov 02 2018 00:03:05.675 - Audio Bridge Update: Existing:0, Required:288Fri Nov 02 2018 00:03:05.726 - Headset Audio Bridge Update: C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\bin\win64\vivetools.exe abridge C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\firmware\htc\Encrypt_AUDIOBRIDGE_0120.binFri Nov 02 2018 00:03:06.126 - No DeviceFailedFri Nov 02 2018 00:03:06.131 - Failed with exit code: -1. Attempting retry: 1Fri Nov 02 2018 00:03:06.131 - Delaying for 3000 milliseconds...Fri Nov 02 2018 00:03:09.131 - Delay doneFri Nov 02 2018 00:03:09.131 - Audio Bridge Update: Existing:0, Required:288Fri Nov 02 2018 00:03:09.182 - Headset Audio Bridge Update: C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\bin\win64\vivetools.exe abridge C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\firmware\htc\Encrypt_AUDIOBRIDGE_0120.binFri Nov 02 2018 00:03:09.322 - No DeviceFailedFri Nov 02 2018 00:03:09.327 - Failed with exit code: -1. Attempting retry: 2Fri Nov 02 2018 00:03:09.327 - Delaying for 3000 milliseconds...Fri Nov 02 2018 00:03:12.327 - Delay doneFri Nov 02 2018 00:03:12.327 - Audio Bridge Update: Existing:0, Required:288Fri Nov 02 2018 00:03:12.378 - Headset Audio Bridge Update: C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\bin\win64\vivetools.exe abridge C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\firmware\htc\Encrypt_AUDIOBRIDGE_0120.binFri Nov 02 2018 00:03:12.494 - No DeviceFailedFri Nov 02 2018 00:03:12.499 - Failed with exit code: -1. Attempting retry: 3Fri Nov 02 2018 00:03:12.499 - Delaying for 3000 milliseconds...Fri Nov 02 2018 00:03:15.499 - Delay doneFri Nov 02 2018 00:03:15.499 - Audio Bridge Update: Existing:0, Required:288Fri Nov 02 2018 00:03:15.550 - Headset Audio Bridge Update: C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\bin\win64\vivetools.exe abridge C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\firmware\htc\Encrypt_AUDIOBRIDGE_0120.binFri Nov 02 2018 00:03:15.666 - No DeviceFailedFri Nov 02 2018 00:03:15.671 - FirmwareWizard entering state Headset Fail (7) with Update Step Failed (12) 

And the system report - Devices log has the following information:

Device 1 - Headset VIVE_Pro MV HTC LHR-EF3F9319Firmware:	1526689969 watchman@runner-watchman 2018-05-19 FPGA 531(2.19/7/2) BL 1517470641Hardware Revision:	product 133 rev 2.0.6 lot 2000/0/0 0Hardware Id:	0x85020006Watchman Firmware:	1526689969 / 1526689969 (2018-05-19) Watchman FPGA:	531 / 531 (2.19) Firmware Update:	Update necessaryDongle Version:	CC577E784A Version: 1461100729 / 1461100729 (2016-04-19) Dongle Version:	511032004C Version: 1461100729 / 1461100729 (2016-04-19) Camera Firmware:	12884967859 / 12884967859 (Version: 03.01.1B3 Date: 2018.Jan.11) Display Firmware:	2105637 / 2105637 Display FPGA:	6 / 6 Display Bootloader:	1056771 "0x0000000000102003"Display HW Revision:	2 "0x2"Audio Firmware:	6 / 6 Audio Bridge Firmware:	0 / 288 (Update necessary)Image Bridge Firmware:	9 / 9 VSync to Photons:	0.0004Display Frequency:	90User IPD (m):	0.0713Current Universe ID:	1524824590Previous Universe ID:	0Device Path:	/devices/htc/vive_proLHR-EF3F9319Best Alias:	/user/headDevice 2 - Base HTC V2-XD/XE HTC LHB-75FC8DDAFirmware:	298Hardware Revision:	0x09000009Hardware Id:	0x09000009Firmware Version:	298 / 436  (Update necessary)Firmware Update:	Update necessaryMode:	CFOV Left:	60FOV Right:	60FOV Top:	60FOV Bottom:	60Range Minimum (m):	0.5Range Maximum (m):	5Device Path:	/devices/lighthouse/LHB-75FC8DDADevice 3 - Base HTC V2-XD/XE HTC LHB-CC957FA0Firmware:	298Hardware Revision:	0x09000009Hardware Id:	0x09000009Firmware Version:	298 / 436  (Update necessary)Firmware Update:	Update necessaryMode:	BFOV Left:	60FOV Right:	60FOV Top:	60FOV Bottom:	60Range Minimum (m):	0.5Range Maximum (m):	5Device Path:	/devices/lighthouse/LHB-CC957FA0
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, perhaps try another USB port while I ask around on this one. It's pretty uncommon for firmware updates to fail like this and it's almost always tied to the specific computer that's pushing the firmware update. In one case, one use had to clean-install Windows to get past whatever was stopping the update. 

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Thanks for your reply.

 

I tried different USB ports, both USB 2.0 and USB 3.0. But it didn't make any difference.

 

To attempt the firmware update on a different system, does that system only need to have a USB port, or does the firmware update require the displayport?

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I tried, but it didn't work. Unfortunately it requires a displayport in addition to the USB to update the firmware. I only have one device with a displayport and that's the one that's refusing to update the firmware.

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I just did a fresh install of windows 10 on my second PC (without a displayport), on which I then installed Steam. When I open SteamVR though it says "Not Ready" and the "update firmware" menu item is greyed out.

 

Is there perhaps a way to manually start the firmware update part of SteamVR (such as what you get if you update the lighthouses)?

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  • 2 months later...

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