Annalisa Posted November 13, 2018 Share Posted November 13, 2018 Hi there, One of my base stations power adapter suddenly broke. The cable and its ends don’t look like they were defected or present any damage, as it’s been sitting in our living room since when I purchased in December 2017. Would you guys know what I could do now? Is it still on warranty? Best, Annalisa Link to comment Share on other sites More sharing options...
Synthesis Posted November 14, 2018 Share Posted November 14, 2018 Contact www.vive.com/us/support/contactus and tell them what happened. It's not December 2018 so you should still be under warranty for a replacement. Let me know if you have any troubles with that.Thank you, -John C Link to comment Share on other sites More sharing options...
Annalisa Posted November 15, 2018 Author Share Posted November 15, 2018 Hey thanks for getting back. I did email support the day I wrote this post, hopefully they’ll reply before December! Link to comment Share on other sites More sharing options...
HackPerception Posted November 15, 2018 Share Posted November 15, 2018 , we really recommend using Live chat - the email tool on that page isn't crazy reliable and we're currently working to improve it on the back end. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.