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How to return a game that does not work? Fantastic Beasts


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I bought the game of fantastic beasts and it does not work. It only stays loading for minutes without doing anything else. I have not managed to make it work and since it is giving me problems, I would like to be able to return it to buy another game with the money I have spent on it.
As it has not been used for a single minute, I imagine that there will be no problem in that it will be taken from my library of games and I will get my money back, but I do not know what is needed to do so.
Can somebody help me?

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