Dr_Mibbles Posted November 28, 2018 Share Posted November 28, 2018 My company run several dozen Vive Pro, and since upgrading our VR laptops (MSI GT63 Titan 8RF) we are having continual issues getting the the Vive Pro to work consistently on any of them. Our previous laptops were USB 3.0 and worked just fine. These new laptops use 3.1. That seems to be the only significiant difference. Now, we are lucky to get a Vive Pro working for 10 minutes without issue. The only thing that seems to sometimes resolve it is running a fresh install of SteamVR every single time we start it up. But the second time you use it? Nah. Constant tracking issues, headset not being recognised, controllers not connecting etc. I have tired everything I reasonably can and I am usually quite proficient at problem solving - reinstalling windows 10, USBdeview, etc. Nothing provides a lasting solution. This time I cannot get it working. I'm not even sure who I should be seeking help from here. The laptop manufacturer (MSI) say nothing is wrong. The Vive Pro's work with USB 3.0 just fine. SteamVR sometimes allows them to run on a fresh install but is then of a mind to to let them work. Should I just send all the laptops back and assume that USB 3.1 is not compatible with the Vive Pro/Steam VR? Is there some kind of fix? Has anyone else had anything like this issue? It seems inconceivable that a product would be released and not tested on one of the most common USB 3.1 ports. Just astonishing that it could happen. Any assistance gratefully received. Link to comment Share on other sites More sharing options...
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