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red blinking light and error 10010 on base station.


jojojagante
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, Basestations are mechanical devices and the first generation basestation contains 2 different motors which must operate together under high tolerances. Your basestation is unfortunately indicating that one or both of the motors are outside of operating tolerance and requires physical servicing. 

 

The fastest way to get this fixed would be to start an RMA via our live chat. The repair will be covered under warranty.  For the US that link is https://www.vive.com/us/support/contactus/ and you can get to other regions via the selector on the bottom righthand side of that page. Please use the live chat to request a "basestation RMA" and have the SN of that basestation onhand. Please avoid using the email form on that page for the quickest turnaround. 

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