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No RMA Update or Response


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Hi, Im not getting any email responses from support anymore. Ive made a new ticket which seems to have been ignored as well. I have a 2.0 base station in repair right now and its status hasnt progressed or updated in about a month. I just want to know where it is, if its even getting fixed, and when I can get it back. Or if i should just  cut my losses and return my Vive Pro. 


The lack of any kind of acknowledgement is getting a little frustrating. Can I please get some help/answers?

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