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Almost 2 month repair time


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Hi, I've sent in my HTC vive base station on November 23rd, and was told the repair time would take approximately 2 weeks, and so I was okay with that. 


After two weeks of checking on the status of the repair, it has not moved from the "device recieved" status. So I contacted HTC support to check on it, and they told me that they had system problems and that there was delays, so I told them that it was okay, and let them continue their work. 


But now almost two months have passed and the last status I was left with as by one of the support technicians was that it was "scanned" and it has not moved past that. I'm really getting frustrated with how long this is taking and I don't think I appreciate the lack of urgency that has been shown to me. I would like to know what is going on and to get the base station taken care of. 

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  • 3 weeks later...

Started out great fun to play. About a week and a half past the return date the vive stopped working. We did all the trouble shooting on steam and htc's sites nothing helped. Contacted HTC Tec support they gave a few others to try but they didn't work. Sent the head set in for repair. HTC is telling me to pay $270.00 for the repair. they say its water damaged. How can you make something that gets strapped to your body (head) and not make it water (sweat) proof. I own watches and phones that are water proof. And for the head set not to be is a manufacturer flaw. Also HTC changed the wording of their warrantee from does not cover water damage other than perspiration to does not cover water damage. So now I'll have to contact a lawyer , BBB and consumer protection agency

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