Kteji Posted February 6, 2019 Share Posted February 6, 2019 This is probably not the right place to go about for help. But I'm lost. Please give advice. In July last year I purchased the vive pro starter kit. When I unpacked it and plugged it in I had some issues and the support told me I had a fried link box. Since it was brand new they said I could return the starter kit and get a full replacement. After sending the starter kit back a week or more later I recieved a new HMD. I thought the controllers and base station would come later but they never did. So I contacted support again and they told me I wasn't supposed to send in the controllers and base stations and they would look into it. After multiple calls and different support people e-mailing me, weeks of silence, It wasn't until September they said they would refund me for those items. Well the refund was split in two halves of $156 each. A base station is $134 by itself. That refund barely covers the base stations and the controllers are nearly the same price. That means to get everything I had originally purchased I will have to spend over $200 more than the original starter kit price. Not to mention the hassle aand the extra shipping I have had to pay for. Currently I've been sending the support team e-mails but have gotten no responses. Today I sent another hopefully this time will be different. But does anybody else have a solution for this? Or am I just screwed? Link to comment Share on other sites More sharing options...
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