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Viveport free month disappeared


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I redeemed my 1 month trial of viveport for filling out the survay today added one game to my account and now it's saying i don't have a subscription.  I've tried to log back in and it still is showing i don't have a subscription.   I have the confirmation email so i know the code worked.  I'm at a loss,  this is after i had to totally reinstall windows to even get viveport app to work.

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