angelsky Posted April 23, 2019 Share Posted April 23, 2019 hi, I have Vive Pro kit with no warranty. One Vive Pro controller is blinking red after turning-on. I charged it for 3 hours using original charger but it still blinking red and SteamVR can`t initialize it. I did reset (press and hold all buttons while connected to PC thru USB) but it didn`t helped. The battery itself is fully charged (confirmed in local HW Service) but they don`t know why it`s still blinking. Could you please advise what are the next steps? Thanks in advance ! Link to comment Share on other sites More sharing options...
HackPerception Posted April 23, 2019 Share Posted April 23, 2019 , A red blinking error on the controller either means there's a critical error or the battery is dead. Unless SteamVR is giving you a more specific error code that leads you to a specific troubleshooting step, the unit will need to be physically inspected/repaired. If you have a Vive Pro full kit - the controller should still be under manufacturer's warranty. In most regions, the warranty is ~1 year so all Pro hardware that's been sold to date is still within the warranty period. You'd basically contact our hardware support live chat and tell them you have a failed controller on your hands and need a controller RMA. They'll likely request your serial number's HMD or a proof of purchase/order number for the kit so they can pull up your warranty status. The fastest way to receive support for a Vive hardware product is via our live-chat. To speak to a live support agent: Navigate to www.vive.com/support Click "contact us" in the top right-hand corner of the navigation bar Opt to connect with a live-agent by selecting "begin live chat" on the subsequent page Link to comment Share on other sites More sharing options...
HackPerception Posted April 23, 2019 Share Posted April 23, 2019 , A red blinking error on the controller either means there's a critical error or the battery is dead (or has failed). Unless SteamVR is giving you a more specific error code that leads you to a specific troubleshooting step, the unit will need to be physically inspected/repaired. If you have a Vive Pro full kit - the controller should still be under manufacturer's warranty. In most regions, the warranty is ~1 year so all Pro hardware that's been sold to date is still within the warranty period. You'd basically contact our hardware support live chat and tell them you have a failed controller on your hands and need a controller RMA. They'll likely request your serial number's HMD or a proof of purchase/order number for the kit so they can pull up your warranty status. The fastest way to receive support for a Vive hardware product is via our live-chat. To speak to a live support agent: Navigate to www.vive.com/support Click "contact us" in the top right-hand corner of the navigation bar Opt to connect with a live-agent by selecting "begin live chat" on the subsequent page Link to comment Share on other sites More sharing options...
angelsky Posted April 24, 2019 Author Share Posted April 24, 2019 Thanks for your reply. As I mentioned earlier - battery is fine and charged. The charging controller is fine as well. I have a feeling that it`s some kind of firmware issue. Could you please provide me some tool to connect controller thru USB and update the firmware? I saw something like that in other threads here. I`m located in Ukraine and there is no official Service so it`s the only way FMPOV ... Thanks in advance! Link to comment Share on other sites More sharing options...
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