HTC Vive Controller System and Trigger button issues

[steelroller]

Good Afternoon, i opened a ticket with STEAM as well but i wanted to post this in hopes that someone out there knows how to work this issue. 

Ok, Here goes. T/S with HTC Vive 6 chat support techs over 6 hours.
The Issue: my HTC Vive Controllers button mappings are wrong. trigger press on one does nothing, system button acts as trigger but also performs a screen shot. in some games and doesnt work at all in others. In steamVR home, i can bring up the paint tool and triggers both work fine. It is 100% software or firemware issue. One more symptom i noticed was when i run room setup, the step involving pointing at the monitor instantly fills up without me pressing the trigger button.

T/S steps so far: reset controllers, ran as admin both steamVR and Steam itself, removed all power to pc and link box for a few minutes and restarted, reinstalled SteamVR, reinstalled steam itself, uninstalled bluetooth device, unplugged all other controllers/steering wheels/etc, sent system report to chat support, ran multiple malware products just in case, tried changing button mapping.

I even installed my vive on another PC but the problem followed the vive.

[Synthesis]

 

Just to clarify, you tried to change button mapping and that didn't work? That sounds like it might just be easier to have it sent in to be reflashed.

We can set that up if you'd like.

Thank you,

-Jack S

[steelroller]

Well, not exactly. I never tried to map the buttons to other buttons, they just stopped being tied to the correct button mapping. i dont know why. I was using a PS4 and thrustmaster t150 steering wheel a bunch the day it stopped working. I read a couple places that it might affect the controllers, but in those cases, the reset controller or pc restart seemed to work.

 

Reflashed... yes, i definitly want to do that. I opened a ticket with steam support but they havent got back to me. i think its the actual controllers themselves anyway.

[Synthesis]

 

Since those are HTC controllers, Valve wouldn't be able to assist you with that. Please send me a PM and I'll give you instructions/options for next steps.

Thank you,

-Jack S

[steelroller]

Just in case anyone sees this thread and has a similar issue with a controller, it eventually came down to sending the controller back to vive with the warranty (mine was out of warranty so i replaced it rather than pay the fee) .

 

The vive chat support was fantastic though and i was surprised the level of service they provided.