new PRO headset firmware update killed wireless?

[bbertea]

Attached system report. Headset is Black.....Can hear sound though. After less than a minute, I can hear and see base stations, headset, controllers.... disconnecting and reconnecting....

Everything was fine before headset firmware update today. Vive Pro with WiGig wireless configuration.

HELP!!

SteamVR-2019-09-11-PM_03_39_12.txt

[Synthesis]

Hi @bbertea

have you tried reinstalling your Vive and the Vive Wireless SW? Maybe remove the drivers and go through the SteamVR set up again to see if it properly recognizes your system. Give that a try and report back.

Thank you!

-Jack S

[brunopato]

Weird thing that HTC don't know about their own stuff. Some time ago I reached them via chat and after doing some tests and sending them some logs they asked me to send my equipment, as they told me that my equipment had an issue. Question is I'm from Brazil and it would take lots of time to send it and have it back. So I started an investigation and saw that lots of people were having the same issue as me.

I tried everything. Formated my PC, unplugged all USB PCI-e cards, my AVerMedia card - which I'm still not using as I still don't have a mirrorless camera and I'm still using my Logitech Brio - installed fans on the top of vive wireless, switched the WiGig card to every free slot and I still kept having the disconnection issue. I started messing with everything that was possible, even disabling the anti virus and everything you can't even imagine - for months - and nothing worked.

Then I searched for the folder in which the exe to start vive wireless is found. There are some extra exe files over there and I started running every each of them. Then I found a file called PCIeGenConfig.exe. I ran it and it opened a window with an option to enable PCIeGen setting. And then... ta-daaaaah! My disconnection issue was simply gone!!! It seems the WiGig card has some problems regarding the PCI-e gen from some motherboards, and that's what I'm talking about when I told you that it seems HTC doesn't know about their own stuff.

Lots of people struggling to maintain connection with their Vive headsets, and it can be simply resolved by running this exe and enabling this PCIeGen thing. The weirdest thing is that when I searched on Google for this exe file I found only 2 pages mentioning it! That gives me the creeps! It's a simple fix that even HTC doesn't have a clue about! It would be good if you could report my case to them, as they could just give people this instruction instead of asking guys to send them their equipment that's actually in good shape! End of story lol with a happy ending! I hope my experience and resolutions can help more people that are suffering because of the lack of knowledge of a company that doesn't understand their own devices! Regards from Brazil!