Scanning not working

[Dicehunter]

So for some reason the Cosmos decided to stop tracking properly so I went through the setup again, Went onto the room scanning section, Why even have this ? Anyway it keeps saying my room is too dark and there are not enough things to scan, I honestly don't know how much brighter I can get my room, I have the main light and 2 x side lamps which I brought in, The room is now lit up like a stadium but the software keeps telling me it's too dark and no matter how many times I scan around the room it never goes over 30%.

I'm seriously losing patience with this thing, For £700 this thing should be perfect straight out of the box.

[TomCgcmfc]

Have you tried the latest firmware update?  Refer to the Cosmos manual for how to do this.

https://www.vive.com/au/support/cosmos/

 

[Dicehunter]

It updated yesterday but it really did nothing, I tried looking directly at one of my extremely bright lamps and it still said it was in a dark environment, If HTC don't sort this out in the next day or 2 through an update it's going back for a refund, This product should've been delayed by a few months, This is unacceptable for something that costs £700 and is outclassed by the Rift S that costs nearly half.

[TomCgcmfc]

If you do not want to go through the teething problems with the Cosmos you should deff go back to your Rift S imho.