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Refusing return - cosmos


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I've had the cosmos for less than 30 days and I was reaching out for a return but I was told they do not offer returns over 14 days.  Which is terrible because this headset is nothing like what they promised.  My older vive works fine and I expected issues with the cosmos at first but I am not happy with the headset itself, the tracking is terrible (as everyone knows), and it keeps saying I have low lighting issues.  I have to constantly uninstall and reinstall the software to get it to work for the night.  Totally bizarre.


What are my options?  Do I try and sell 3rd party or can I escalate this somehow?  Extremely disappointed.

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