schwaBAM Posted October 29, 2019 Posted October 29, 2019 I've had the cosmos for less than 30 days and I was reaching out for a return but I was told they do not offer returns over 14 days. Which is terrible because this headset is nothing like what they promised. My older vive works fine and I expected issues with the cosmos at first but I am not happy with the headset itself, the tracking is terrible (as everyone knows), and it keeps saying I have low lighting issues. I have to constantly uninstall and reinstall the software to get it to work for the night. Totally bizarre. What are my options? Do I try and sell 3rd party or can I escalate this somehow? Extremely disappointed.
TomCgcmfc Posted October 29, 2019 Posted October 29, 2019 I would contact Vive Support again and ask them to Escalate this. If this does not get you anywhere maybe start a paypal dispute or with your CC.
jagibson Posted October 30, 2019 Posted October 30, 2019 @schwaBAM Where are you based out of? Our return period is 14 days of item receipt date. Please send me a PM with your vive.com order number so I can look into this for you.
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