Retsu Posted December 17, 2019 Share Posted December 17, 2019 I'm sorry if I sound extremely negative or toxic. But this was a present for me from my gf. After hearing that she spend 843 euro on product that barely works in tracking it's own controllers (yes I updated to latest firmware immediately) I got angry. Of course - I understand that you trying to fix it and releasing software updates but there is a limit to a software. If you are selling broken product that has a problem in it's hardware - there is not much that software can do. Again, sorry for sounding mean but I'm just venting. After several days of reading about other VR products - I noticed that Rift S had some problems in tracking as well when it was released but it was fixed. This is what gives me a little of hope at least. The helmet itself feels amazing. I found sweetspot immediately and everything else works perfect. But the main problem is controller tracking. I have a very strong feeling, and I think this is what will actually happen, that in January - developers will release it's last small update that will fix a little issue and after this updates will stop, you will just release a new lighthouse for Cosmos that will cost me another 500 euros. I know this from experience since I work at big company and know how it's not profitable for companies to keep paying devs to work day and night to try fixing the problem when they just can forget about it and release new fixed product for new price. I've read the message from employee of HTC - Nebula (and big thanks to him to at least not ignoring customers) that they will keep updating it until all customer beyond satisfied. I'm sorry but this is literally customer - seller relations 101. Keep promising and then one day stopping fixing and start making new product. Anyway, I will keep Cosmos for now. Hoping for the best (that probably won't happen. Again, there is a limit to software updates when hardware is not working properly). Sorry again, for being extremely toxic and mean. I just wanted to get it out of my chest. @stvnxu Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now