viveuser1982 Posted January 13, 2020 Share Posted January 13, 2020 I have been an owner of the HTC Vive for about 3 years now and using it almost daily. Unfortunately I ran into a problem with my Vive yesterday. It refuses to start when I start SteamVR. SteamVR keeps telling me "headset not detected". I made sure that the usb/power/hdmi cable is firmly plugged in both in the headset, link box, and pc. I rebooted both my headset and my pc, and it still doesn't work. I uninstalled my USB drivers, reboot my PC, and restarted SteamVR and it still didn't work. I tried everything in the HTC support page. So I decided that I have no choice but to get my headset serviced. So I opened a support ticket 3 days ago at HTC's website, and so far nobody has responded to it. HTC's negligence with their support is well documented and people frequently have problems when trying to get their headsets fixed. Just look on /r/vive and you know what I am talking about. Can a mod please help me get HTC to respond to my support request? Since the headset is out of warranty, I am willing to pay HTC to fix my headset. I've paid HTC 2 years ago to fix my headset and they did a good job with it as long as someone responds. Can the mods please have someone at HTC respond to ticket number 17PHCW22ENA000314 ? I just want my headset fixed or replaced for a fee so I can get back into VR. I don't want to buy an overpriced Vive Pro or the lemon that is the Vive Cosmos. When it worked the original Vive worked out perfectly for me. @Synthesis Link to comment Share on other sites More sharing options...
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