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My Vive broke and HTC is not responding to my support ticket


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I have been an owner of the HTC Vive for about 3 years now and using it almost daily. 
Unfortunately I ran into a problem with my Vive yesterday. It refuses to start when I start SteamVR. SteamVR keeps telling me "headset not detected". I made sure that the usb/power/hdmi cable is firmly plugged in both in the headset, link box, and pc. I rebooted both my headset and my pc, and it still doesn't work. I uninstalled my USB drivers, reboot my PC, and restarted SteamVR and it still didn't work. I tried everything in the HTC support page. 

So I decided that I have no choice but to get my headset serviced. So I opened a support ticket 3 days ago at HTC's website, and so far nobody has responded to it. HTC's negligence with their support is well documented and people frequently have problems when trying to get their headsets fixed. Just look on /r/vive and you know what I am talking about.

Can a mod please help me get HTC to respond to my support request? Since the headset is out of warranty, I am willing to pay HTC to fix my headset. I've paid HTC 2 years ago to fix my headset and they did a good job with it as long as someone responds. Can the mods please have someone at HTC respond to ticket number  17PHCW22ENA000314 ?

I just want my headset fixed or replaced for a fee so I can get back into VR. I don't want to buy an overpriced Vive Pro or the lemon that is the Vive Cosmos. When it worked the original Vive worked out perfectly for me.


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Thanks for letting us know. Just to clarify, our operating hours and support hours for the US and CA are 7am-6pm PST 7 Days a Week. Can you please tell me where you went to get support for Vive? www.vive.com/support/contactus is generally what we recommend for the fastest response.

Did you contact live chat? If you sent an email, can you please tell us what email address you sent it to?

Thank you,
-Jack S

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I live in Hong Kong not the USA. There is no live chat available here. 

I reopened my trouble ticket located here which I used the last two times my Vive had trouble and had it successfully serviced:


The ticket number is  17PHCW22ENA000314

It's Tuesday and nobody replied. This is ridiculous. 

And the last time I used www.vive.com/support/contactus was the first time I had to get my Vive serviced (broken controllers) and nobody responded to my messages and I had to make a big stink on the forum until a mod reached out to somebody that opened a ticket. 


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