Almac Posted February 20, 2020 Posted February 20, 2020 I purchased the vive cosmos 28 January 2020 and was given a shipping tracking number, but when I clicked on the link the dpd carrier says parcel order has been received but no parcel has been supplied by Htc Vive therefore they have nothing to deliver. I have had a terrible time trying to use Hive support, which is very unresponsive and takes forever to get generic replies. All I want is my Cosmos. I received a refund yesterday!! I didn’t ask for one and don’t want one! Now support have told me to contact support??? My concern is now that I have been told to reorder I will not get the original price if £599. What am I do do?
HackPerception Posted February 20, 2020 Posted February 20, 2020 @Almac - Sending you an email address for an internal team that deals specifically with vive.com orders.
Cossack Posted February 21, 2020 Posted February 21, 2020 Be happy it was cancelled. The current product is so broken, reason why they have just released the updated and improved Cosmos Elite. Come on company step up and do something for all the current broken Cosmos owners. 2
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