HTC Cosmos display off, only red light

[cyclonite]

HI all,

Just bought my HTC Cosmos elite

I was trying to set everything up but could get no display on in the headset only a red light.

I tried reconnecting the cables, rebooting the PC , upgrading the graphics drivers.. etc..

Then I thought ... maybe it needs an upgrade so I set everything up using steamVR and calibrated everything with the lighthouses.

To no avail I can see the steam VR viewport on my display but the headset remains dark. with a solid red light.

Is there anything I am doing wrong? or is my headset just plain broken?

The computer indicates all the drivers are installed successfully and also SteamVR thinks everything is fine.

regards,

Sebastiaan 

[cyclonite]

my GPU is a radion R9 200
and I have a Intel I7-4790k CPU

[C.T.]

Please install Cosmos Elite software through Viveport device setup page. You are missing Vive Cosmos software in this case.

[cyclonite]

I did install the software I received on vive.com/setup

This installed viveport for me.
Is there something I need to install using viveport?

I cannot seem to find the device setup page you are mentioning.

[C.T.]

6 minutes ago, cyclonite said:

I did install the software I received on vive.com/setup

This installed viveport for me.
Is there something I need to install using viveport?

I cannot seem to find the device setup page you are mentioning.

Here, please visit the link for detail 

[Playdicted]

Did this worked for you? Because it doesn't download anything at me. 

[Last_Dovahkiin]

It says it's downloading something, but I don't see any setup stuff popping up.

[KupoKing]

In order for the Vive Cosmos or Cosmos Elite to display anything on it's screen it needs to have VivePort installed.