Jump to content
Happy Holidays! Limited Staff Responses: 1/20 - 1/31 ×

Dead Linkbox, or power cable issue?


DillHole
 Share

Recommended Posts

I was using my Vive Pro headset Sunday, when as I was playing, the headset shut off. 
I went to the link box, and the green light was off. I tried plugging it in to multiple different outlets, but there seems to be no power.

Is this more likely a linkbox that needs to be replaced, or the power cable?
I'd hate to buy a linkbox and find out it's the cable. 
 

Link to comment
Share on other sites

Maybe try unpluging/plugging in the power cord to the link box itself.  I have had mine get a little loose once.  Also, you could try plugging in one of your base station power supplies to the link box itself and see if the green light comes on or not.  Probably best to contact Vive support and ask them for help.

Link to comment
Share on other sites

11 hours ago, TomCgcmfc said:

Maybe try unpluging/plugging in the power cord to the link box itself.  I have had mine get a little loose once.  Also, you could try plugging in one of your base station power supplies to the link box itself and see if the green light comes on or not.  Probably best to contact Vive support and ask them for help.

I thought about doing that, but my friend was saying the the amp output is different between the linkbox and sensors, which might cause it's own set of problems.
I'll try it out quickly and see what happens.

Link to comment
Share on other sites

@DillHole - Without an additional link-box power supply, there no easy way to isolate it between the linkbox or linkbox's power supply. It's not very common for linkboxes to fail but it does happen - it's even less likely for the power supplies to die but it does also happen.

I would recommend contacting our live chat support via www.vive.com/contactus -> contact us -> contact us. And seeing how your warranty may factor into a potential RMA.

Link to comment
Share on other sites

3 hours ago, DillHole said:

I thought about doing that, but my friend was saying the the amp output is different between the linkbox and sensors, which might cause it's own set of problems.
I'll try it out quickly and see what happens.

It doesn't fit. .

Link to comment
Share on other sites

3 hours ago, VibrantNebula said:

@DillHole - Without an additional link-box power supply, there no easy way to isolate it between the linkbox or linkbox's power supply. It's not very common for linkboxes to fail but it does happen - it's even less likely for the power supplies to die but it does also happen.

I would recommend contacting our live chat support via www.vive.com/contactus -> contact us -> contact us. And seeing how your warranty may factor into a potential RMA.

I'm pretty sure I'm out of warranty on this by now, but if I do need to replace the power cable, do I need to go through a third party to get it? I didn't see replacements for sale on those from htc.

Link to comment
Share on other sites

17 hours ago, VibrantNebula said:

@DillHole - Our care teams usually have care-specific stockpiles of parts that aren't normally available. Just post here again if you hit a barrier

Awesome, thanks!
I did reorder a replacement linkbox, so if that ends up not being the issue, I'll be back here.

Link to comment
Share on other sites

On 5/6/2020 at 5:53 PM, VibrantNebula said:

@DillHole - Our care teams usually have care-specific stockpiles of parts that aren't normally available. Just post here again if you hit a barrier

I just got the linkbox in the mail and everything is up and running again. Thanks for the help!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...