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Crash after ~10 minutes


Daylan

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Whether launched from Vive Desktop or Steam, ALL my VR games crash (killing the game and the launcher) about 10 minutes (maybe 15) into game play (none of the 2D Steam games crash).   I've done the msconfig thing and disabled all Startup apps (64bit Windows 10, i7-6700K, 32GB, GTX 1070 - Yes, everything is installed on the 2TB G drive, because the SDD C drive was getting full).  All games play well (when they play).  It is just the random crash. I'm new, so don't know exactly what to include;  the System Report is too large to include, but here's the "Main and Device" sections:

 

SteamVR Version 2016-12-07 (1481163074)
Steam: No Steam available (Public)

Tracking: lighthouse

OS: Windows 10 (10.0.0.14393)

Direct Mode Graphics: NVIDIA (376.33)


System
Admin: No

Async Reprojection: Enabled

Allow Reprojection: Yes (Good)

Force Reprojection: No (Good)

Performance drops: 0/1 0/2 0/3 0/4 0/1964

User IPD (m): 0.0617


Displays - Direct Mode
Display 0: \\.\DISPLAY1 1920x1080 @ (0, 0) NVIDIA GeForce GTX 1070 Primary

Monitor 0: \\.\DISPLAY1\Monitor0 Generic PnP Monitor

 

Display 1: NvAPI 2160x1200 @ (0, 0) NVIDIA Direct Mode

 

Device 1 - Headset Vive MV HTC LHR-7708BB4F
Firmware: 1462663157 steamservices@firmware-win32 2016-05-07 FPGA 1.6/0/0

Hardware Revision: product 128 rev 2.1.0 lot 2000/0/0 0

Hardware Id: 0x80020100

Watchman Firmware: 1462663157 / 1462663157 (2016-05-07)

Watchman FPGA: 262 / 262 (1.6)

Dongle Version: D4FD8D534B Version: 1461100729 / 1461100729 (2016-04-19)

Dongle Version: C3AD7360C8 Version: 1461100729 / 1461100729 (2016-04-19)

Camera Firmware: 8590262295 / 8590262295 (Version: 02.05.017 Date: 2016.Jul.19)

Display Firmware: 2097504 / 2097504

Display FPGA: 57 / 57

Display Bootloader: 1048585 "0x0000000000100009"

Display HW Revision: 19 "0x13"

Audio Firmware: 3 / 3

VSync to Photons: 0.0111111

Display Frequency: 90

User IPD (m): 0.0617

Current Universe ID: 0

Previous Universe ID: 0

 

 

Device 2 - Controller Vive Controller MV HTC LHR-FF671F45
Firmware: 1465809478 htcvrsoftware@firmware-win32 2016-06-13 FPGA 1.6/0/0 VRC 1465809477 Radio 1466630404

Hardware Revision: product 129 rev 1.5.0 lot 2000/0/0 0

Hardware Id: 0x81010500

Watchman Firmware: 1465809478 / 0 (2016-06-13)

Watchman FPGA: 262 / 262 (1.6)

VRC Version: 1465809477 / 1465809477 (2016-06-13)

Radio Version: 1466630404 / 1466630404 (2016-06-22)

Dongle Version: 1461100729 / 1461100729 (2016-04-19)

Supported Buttons: 12884901895

Connected Dongle: D4FD8D534B Version: 1461100729

 

 

Device 3 - Controller Vive Controller MV HTC LHR-FFDFDB41
Firmware: 1465809478 htcvrsoftware@firmware-win32 2016-06-13 FPGA 1.6/0/0 VRC 1465809477 Radio 1466630404

Hardware Revision: product 129 rev 1.5.0 lot 2000/0/0 0

Hardware Id: 0x81010500

Watchman Firmware: 1465809478 / 0 (2016-06-13)

Watchman FPGA: 262 / 262 (1.6)

VRC Version: 1465809477 / 1465809477 (2016-06-13)

Radio Version: 1466630404 / 1466630404 (2016-06-22)

Dongle Version: 1461100729 / 1461100729 (2016-04-19)

Supported Buttons: 12884901895

Connected Dongle: C3AD7360C8 Version: 1461100729

 

 

Device 4 - Base HTC V2-XD/XE HTC LHB-3DD41267
Firmware: 298

Hardware Revision: 0x09000009

Hardware Id: 0x09000009

Firmware Version: 298 / 436 (Update necessary)

Firmware Update: Update necessary

Bluetooth Firmware: Not yet acquired. Should be 211

FOV Left: 60

FOV Right: 60

FOV Top: 60

FOV Bottom: 60

Range Minimum (m): 1

Range Maximum (m): 5

 

 

Device 5 - Base HTC V2-XD/XE HTC LHB-42636C85
Firmware: 298

Hardware Revision: 0x09000009

Hardware Id: 0x09000009

Firmware Version: 298 / 436 (Update necessary)

Firmware Update: Update necessary

Bluetooth Firmware: Not yet acquired. Should be 211

FOV Left: 60

FOV Right: 60

FOV Top: 60

FOV Bottom: 60

Range Minimum (m): 1

Range Maximum (m): 5

 

 

 

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, that's a weird one - sorry to hear about all the issues.

 

Have you run through any of the SteamVR troubleshooting steps? You can start here.

 

With this level of crashing it could be related to USB drivers, perhaps? As it only happens when you're using VR. Check 'Resetting USB devices' on that page.

 

If you haven't already, I'd also reach out to Customer Care. If you're in the US, the link in my sig will take you there directly.

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Have you considered that GPU (or CPU) overheating might be the cause? You can download and install Speccy to monitor the temperatures when you have started a game.

https://www.piriform.com/speccy/download

 

Edit:

Also: 

  1. Unplug all Link Box cables from your PC.
  2. From your host computer, go to SteamVR > Settings > Developer. Make sure the Developer Settings checkbox is checked.
  3. Click on Remove all SteamVR USB Devices. Make sure the link box's USB cable is not plugged in and click Yes.
  4. Once this is complete, quit SteamVR, plug your link box in (USB, HDMI, Power), and re-launch SteamVR.
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Hi there,

 

I actually have the same problem. Every VR game stops after about 10 - 15 min. It actually closes the SteamVR application.

This hasn't been always like this. At the beginning when I bought the Vive and a brand new PC with it 1.5 months ago, I could stay in VR for hours. I think it started after updating the Headset firmware.

And maybe the following is part of the problem: I somehow can not update the Basestations firmware. Just like the OP, my Base HTC V2-XD/XE HTC Basestations are stuck with version 298. When trying to update wirelessly, it says it failed and after a retry it says it succeded. After rebooting, the system report will still show 298, even after a power cycle.

I can not find any help for this problem, can you help here? Any pointers are appreciated,

 

Thanks,

Thomas

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Thanks all for the suggestions.   After I disabled Bluetooth communications in the SteamVR/General/Settings menu no more crash (I have not yet undid the disable of startup via msconfig so I don't know if both were necessary).  YMMV

 

PS.  Thomas.  I have a bluetooth USB dongle (and I had to re-enable Bluetooth communications) that I use to upgrade my base stations.   My basestations are:

 

Device 4 - Base HTC V2-XD/XE HTC LHB-42636C85
Firmware: 436

Hardware Revision: 0x09000009

Hardware Id: 0x09000009

Firmware Version: 436 / 436

FOV Left: 60

FOV Right: 60

FOV Top: 60

FOV Bottom: 60

Range Minimum (m): 1

Range Maximum (m): 5

 

 

Device 5 - Base HTC V2-XD/XE HTC LHB-3DD41267
Firmware: 436

Hardware Revision: 0x09000009

Hardware Id: 0x09000009

Firmware Version: 436 / 436

FOV Left: 60

FOV Right: 60

FOV Top: 60

FOV Bottom: 60

Range Minimum (m): 1

Range Maximum (m): 5

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