bscarl88 Posted January 24, 2017 Share Posted January 24, 2017 It's been 8 months since I receieved my Vive/sent my first repair inquiry. I got my Vive, and the front camera never worked, and the vibration/sound never worked on 1 controller. Of course, their return/repair page never worked, it just opened up a new tab to the same page... I contacted them the first day upon setup via email, never heard anything. I then called a few days later, they said they would get back to me and had a ticket number for me that they would email to me. I never heard back or got an email. I sent another message, then called and had both my previous emails "Escalated" As high priority. STILL NEVER HEARD BACK. I'm so fed up, I just want my Vive fixed, this is so unnaceptable. I finally decided to give it another go, and reach out on these forums in hopes that someone from HTC would step up and help, because god konws I'm not getting help the way I'm supposed to request it. Link to comment Share on other sites More sharing options...
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