BeaminB Posted November 30, 2020 Share Posted November 30, 2020 (edited) So I just got my Vive Pro in the mail and one of my controllers has a consistent thumb tracking issue, when click turning in games. For example in steam home when click turning left or right it will off and on register as a center press (Teleport) instead of a left or right press (Turn). My other controller has no issues with this and I have tried swapping them and moving my thumbs in different locations to see if it was a user error, and it was not. I calibrated the trackpads restarted SteamVR and my computer more times than I can count and all the firmware is fully updated. I have attached two photos using the SteamVR 'test controller' UI and shown what a typical correct turn press registers as and what the issue I'm running into looks like. Pressing to turn will slowly drift the input inwards until it counts as a center press when the thumb does not move at all, and it happens randomly for each side. Any help would be appreciated because while it seems like a minor issue it makes turning and moving in-game a nightmare. Again this happens with consistently with one controller and I have updated all firmware and recalibrated both trackpads several times. Edited November 30, 2020 by BeaminB Link to comment Share on other sites More sharing options...
HackPerception Posted November 30, 2020 Share Posted November 30, 2020 @BeaminB - Using that specific controller test UI is definitely the best way to isolate the problem between hardware/software. This definitely sounds like a hardware issue and that controller will need to be repaired/replaced. I would recommend collecting your order number and then contacting www.vive.com/support -> contact us -> contact us and requesting an RMA. It sounds like you're just getting the kit in the mail - if it's a new kit you're purchasing the warranty is definitely applicable in this case. If you're buying secondhand, it gets complicated and may be considered out of warranty. Link to comment Share on other sites More sharing options...
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