Jump to content
Happy Holidays! Limited Staff Responses: 1/20 - 1/31 ×

I need help ASAP with my base stations


Doc
 Share

Recommended Posts

I don't know who to go too for the valve index base station 2.0 trackers. For some reason the green dot is now glowing red and valve does not have a support system. Now only one tracker works and ive tryed everything configureing the trackers, recovering the trackers but they just say that no base stations are in the area. Someone Please HELP!

Link to comment
Share on other sites

@Doc A solid or flashing red light on a 2.0  base station usually indicates that there is a mechanical problem within the station. These usually require the device to have to be sent in for repair. Depending on the specifics of your situation, the device repair may be covered under warranty.

Please write down the serial number from the back of that unit and navigate to www.vive.com/support -> contact us -> contact us to request a repair RMA from an agent specific to your region.

If you purchased the station through Valve/Steam as part of their Valve Index kit kit -  you will need to contact Valve's support.

There are no user-side fixes for mechanical failures on base stations. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty.

Contact_Us_1.jpg.c12ee36b77bd14bd36aa72dd1da56426.jpgContact_Us_3.jpg.e5a5c0566e73f81b844bbf793824f8fa.jpg

Edited 17 minutes ago by HackPerception

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...