Hyunseok Posted July 13, 2021 Share Posted July 13, 2021 Hi, I'm a Vive pro eye user. I installed vive_sranipallinstaller_1.3.2.0.msi in laptop to use eye tracking. I ran steam vr and saw windows UAC pop up for SRanipal runtime, and doesn't work at all. I tested it on Another PC where SRanipal runtime works perfectly, and it shows the notification "runtime is running in the system tray". but in laptop doesn't show this notification. also, I can't find the icon on the system tray. I opened it manually running as administrator, but it didn't work either. Is there any workaround here...? please help me... Link to comment Share on other sites More sharing options...
DiegoVisionary Posted November 19, 2021 Share Posted November 19, 2021 Hi, I have a customer with the same problem. In our computers SRanipal works perfectly and as @Hyunseok say, they show the notification "runtime is running in the system tray", but in the PC of our customer the notification is not shown and opening as administrator don't work either. Somebody knows how to fix this problem. Have you found a solution @Hyunseok? Thanks. Link to comment Share on other sites More sharing options...
MkE Posted December 7, 2021 Share Posted December 7, 2021 Hi, I have exactly the same problem - installed vive_sranipallinstaller_1.3.2.0.msi, SRapinal runtime never does create process minimized in a system tray, attempted start of calibration via Steam VR or trough /tools directly fails on timeout. Things I tried to resolve this: 1. Move SRanipal to VIVE folder in /Program Files(x86) 2. Turn the UAC to never notify. 3. Run as SR_Runtime + steamVR as admin 4. Switch to admin account and run 5. Running EyeCalibration.exe manually (both as admin and regular) 6. Reinstall SRanipal + Vive None of the above or in combinations does not work. Link to comment Share on other sites More sharing options...
MkE Posted December 8, 2021 Share Posted December 8, 2021 Update: In USB device tree no matter what physical port on motherboard (all xHCI), configuration or other combinations of the above, device with VID:2104 PID:020F (tobii EyeChip) does not get listed, only the one layer above USB hub is visible (VID:0BB4, PID:030A), but with all four ports as empty slots. Link to comment Share on other sites More sharing options...
Nekomiii Posted February 28, 2022 Share Posted February 28, 2022 hey do you have found solution Link to comment Share on other sites More sharing options...
HBF Posted March 23, 2023 Share Posted March 23, 2023 I have one PC where it is working and one where it wasn't. I copied these folders from the PC it was working to the PC it wasnt working. I reinstalled SRanipal V1.3.2.0 and it works now on 3 other devices were it did not work before. Maybe this fixes your problem, I was going crazy finding something that would get it to work. Link to comment Share on other sites More sharing options...
Yuki Posted January 18 Share Posted January 18 @HBF Are files available? Link to comment Share on other sites More sharing options...
Brutalman Posted June 23 Share Posted June 23 (edited) Why is no one answering? Where is support team or smth, i bought new cable and it still does not open, WTF Edited June 23 by Brutalman Link to comment Share on other sites More sharing options...
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