chrishiestand

So it's been a month since the Wireless Adapter was released. I assume that it has been a while since HTC has discovered the root cause of the problem. But since they have not shared it, I'm questioning that this is being handled in good faith. HTC, we know you screwed up - we knew that on day one when we discovered this issue. Most of us are willing to forgive a mistake but staying silent now will just make it worse. We're also trying to help you fix it. Let us in, what's going on?

wrote: Yeah, for the record, there's no statement of "Intel CPU required" in the Vive store, and the manual lists system requirements including: "Processor Intel® Core™ i5-4590/AMD FX™ 8350 equivalent or better" Same with the website:

I got this reply from HTC Support saying that the HTC Vive Wireless Adapter IS incompatible with AMD CPUs and that they are trying to find a workaround: Dear Chris,Thank you for contacting US and Canada Vive Support. We always appreciate hearing from our customers!We completely understand the frustration on this issue, Chris. Nevertheless, we would like to explain to you what's going on. In this case, we're afraid the Vive Wireless Adapter is not compatible with AMD processors, therefore, the latency and stutters. We really do apologize for this compatibility issue, Chris. However, you can be sure we're doing our best to check on a work-around with this. ... I have replied asking for more details. It's hard to imagine that with the same instruction set and with similar features that AMD CPUs would behave so differently than Intel CPUs. I'd very much like to know what the issue is, under the hood.

I'd like to report my issues as well. Basically it makes the Vive Pro completely unusable. Bad latency, stutters, dropped frames, lots of compresssion artifacts. I'd be happy to help with more information and/or testing. Windows Task Manager shows the CPU at 99%. Here are my machine specs: MOBO: MSI B350M Gaming Pro CPU: AMD Ryzen 1300X at 3.8Ghz GPU: Nvidia GTX 1080 RAM: 8GiB