[Vive Pro Eye Calibration Initialization Error Troubleshooting]

On 12/16/2019 at 5:13 PM, andrea said:

@zzy @Corvus

I'm terribly sorry not to have answered sooner, Andrea, but unfortunately I can't help you. It seems the issues are basically computer setup dependent, which is something very very bad. But I have been using, although rather unsuccessfully, eye tracking since that day. I hope you can find a fix. 

[Vive Pro Eye Calibration Initialization Error Troubleshooting]

On 12/7/2019 at 5:07 PM, aarelovich1984 said:

Hello I've recently JUST installed the HTC Vive Eye Pro. I have not managed to get the EyeTracking working in order to test it out. I have had the same problem everyone else here described. 

I'm using the following desktop computer::

MSI Nvidia GTX 1060 3GB RAM

Core I7 4790K CPU

8 GB RAM

Windows 10

 

I'm attaching the packed logs.

I believe the main problem can be identifiied in the EyeCameraModule where I get the following set of errors:

[EyeCameraModule] [2019-12-07 16:46:48] [-!-ERROR-!-] [CODE: 0x0000] [DEBUG]           prp_client.cpp(942): error "PRP_ERROR_ENUM_CONNECTION_FAILED" (00000003) in function "prp_client_process_subscriptions" @thr_main::<lambda_8cd30f5459673188ae9c0fd5bb8c5d55>::operator ():339
[EyeCameraModule] [2019-12-07 16:46:48] [-!-ERROR-!-] [CODE: 0x0000] [ERROR]           device.cpp(1836): error "DEVICE_ERROR_CONNECTION_FAILED" (00000004) in function "process_callbacks" @thr_main::<lambda_8cd30f5459673188ae9c0fd5bb8c5d55>::operator ():326
[EyeCameraModule] [2019-12-07 16:46:48] [-!-ERROR-!-] [CODE: 0x0000] [ERROR]           eyetracker.cpp(260): error "TOBII_ERROR_CONNECTION_FAILED" (00000005) in function "eyetracker_device_process_callbacks" @thr_main::<lambda_8cd30f5459673188ae9c0fd5bb8c5d55>::operator ():326

These are repeated over and over again.

Any help would be greatly appreciated. 

ViveSR_Log.zip 13.76 kB · 0 downloads

 

@Corvus

For those interested, I've managed to solve the issue. It was not enough to simply run SR Runtime in Administrator Mode. I fixed it by actually using an administrator account. This is a huge security issue depending on who uses your windows PC as it is FAR easier for unwanted stuff to get installed in your PC when, say, surfing the web. But it does fix the problem, at least for me. 

 

[Vive Pro Eye Calibration Initialization Error Troubleshooting]

Hello I've recently JUST installed the HTC Vive Eye Pro. I have not managed to get the EyeTracking working in order to test it out. I have had the same problem everyone else here described. 

I'm using the following desktop computer::

MSI Nvidia GTX 1060 3GB RAM

Core I7 4790K CPU

8 GB RAM

Windows 10

 

I'm attaching the packed logs.

I believe the main problem can be identifiied in the EyeCameraModule where I get the following set of errors:

[EyeCameraModule] [2019-12-07 16:46:48] [-!-ERROR-!-] [CODE: 0x0000] [DEBUG]           prp_client.cpp(942): error "PRP_ERROR_ENUM_CONNECTION_FAILED" (00000003) in function "prp_client_process_subscriptions" @thr_main::<lambda_8cd30f5459673188ae9c0fd5bb8c5d55>::operator ():339
[EyeCameraModule] [2019-12-07 16:46:48] [-!-ERROR-!-] [CODE: 0x0000] [ERROR]           device.cpp(1836): error "DEVICE_ERROR_CONNECTION_FAILED" (00000004) in function "process_callbacks" @thr_main::<lambda_8cd30f5459673188ae9c0fd5bb8c5d55>::operator ():326
[EyeCameraModule] [2019-12-07 16:46:48] [-!-ERROR-!-] [CODE: 0x0000] [ERROR]           eyetracker.cpp(260): error "TOBII_ERROR_CONNECTION_FAILED" (00000005) in function "eyetracker_device_process_callbacks" @thr_main::<lambda_8cd30f5459673188ae9c0fd5bb8c5d55>::operator ():326

These are repeated over and over again.

Any help would be greatly appreciated. 

ViveSR_Log.zip

 

@Corvus