[Vive Cosmos - Please check your headset - Not connecting]

On 12/20/2019 at 9:02 PM, stvnxu said:

@Raber

Have you tried the online customer support chat? They're much quicker and responsive there. https://www.vive.com/fr/support/contactus Nonetheless, I will still try to support you here as well 🙂

 

Thanks for sharing your Trace No. Can you share us what your computer / laptop specs are?

Looping in my colleague @C.T. to see what troubleshooting options there are left here since it looks like you've exhausted everything I would've suggested.

Steve

yes i already tried , ther are really quicker to respond in , but very very slow to really help

 

i tried the headset with three differents machines 

laptop ASUS ROG 702 VI ==>  I7,+GTX 1080

Computer : I7+GTX 1080 MSI

Computer : I7+GTX 980 ASUS

every time, exacly the same issue -_-

 

 

 

voilà

On 12/20/2019 at 9:02 PM, stvnxu said:

 

 

 

 

[Vive Cosmos - Please check your headset - Not connecting]

19 hours ago, stvnxu said:

@Raber,

Could you verify your issue report Trace No? You should've received a trace no via email after submitting the report. What region/country are you located in?

Steve

here is the request

your collegues close it without solving the problem!!!

 

 

 

@stvnxu

[Vive Cosmos - Please check your headset - Not connecting]

5 hours ago, stvnxu said:

Hi @Raber,

Apologies on this issue you're experiencing. Please help us answer the following to help better identify the root cause of your issue:

• Could you share us your computer / laptop specs?
• What solutions have you already tried that was suggested from the HTC support team?
• Could you submit an issue report for us? (Please have Cosmos headset connected to the computer and on. the red light is okay)
  • https://forum.vive.com/topic/6662-how-to-report-issues-through-the-vive-console/

Thanks,
Steve

good evening,
I’ve already tried all the solutions offered by htc support, and the solutions I could find on the forum,
the headsetI tried it on three different machines and always the same problem
I have already sent you an error report, but you were unable to provide me with a solution
when I plug the headsetthe red light never stays on more than a minute

 

[Vive Cosmos - Please check your headset - Not connecting]

On 10/6/2019 at 1:07 PM, MegaBons said:

So far I've spent 4 hours trying to get this device to work. I'm frustrated at what I was anticipating to be a premium experience. 

So far:

• Updated all USB Drivers
• Updated Nvidia graphics drivers to supported
• Checked all ports, including ones in Cosmos
• Re-installed all software
• Plugged into USB 3.0 Ports
• Plugged into all display ports (work with other devices)
• Checked other devices & audio in the windows settings - Vive Cosmos shows as connected in both audio and video
• Tried resetting the junction box
• Stopped all Virus protection
• Turned off USB power saving 

Steam VR asks me 'Please plug in your VR headset'

Steam VR:

• Tried enabling direct display made
• Tried removing all SteamVR USB devices and re-installing

Cosmos software install does not allow me to launch room setup, stating I 'Please check your headset' then restarts the install. 

However during the setup:

• USB is detected during setup
• Display port is detected during setup
• Sound is playing through the Cosmos headphones

The junction box is showing a green light and the headset is showing a red light. 

I'm at a loss as to why this isn't working. Is anyone else having the same issue? 

 

Hello, have you solved your problem? I have exactly the same error message, HTC support is unable to provide me a solution, so I turn to the community