[Vive Pro Eye Calibration Initialization Error Troubleshooting]

On 2/4/2020 at 7:41 PM, PheonixLab said:

Thanks for the reply!

After the installation of SR Runtime and confirming the status of idle from the SR Runtime task bar, neither the EULA pop-up nor a calibration compositor menu option appear within SteamVR.

In attempting to resolve this I have gone into the Vive->SRanipal->tools directory and tried executing the "EyeEULA.exe" which does start the loading screen, but ultimately ends with the Initialization Error.

Additionally I have found that running the "dashboard.vrmanifest" within the tools->SRanipal->eye_calibration_dashboard does add the dashboard menu to SteamVR, however this still ends with the same error as above. (backwards attempt but someone had mentioned earlier executing calibration within SteamVR resolved the issue for them)

I ensured Steam, SteamVR, Unity, GPU drivers, the Eye Pro etc... are all up to date.

I have tried uninstalling and reinstalling SR Runtime and SteamVR several times.

@Corvus @Daniel_Y @Jad

Now it no longer shows idle in the SR_Ranipal task menu icon unless I detach the Eye Pro from the base station then reconnect it...

@Corvus @Daniel_Y @Jad

[Vive Pro Eye Calibration Initialization Error Troubleshooting]

2 hours ago, Corvus said:

@PheonixLab Have you accepted the EULA and tried to calibrate via the SteamVR compositor menu?

Thanks for the reply!

After the installation of SR Runtime and confirming the status of idle from the SR Runtime task bar, neither the EULA pop-up nor a calibration compositor menu option appear within SteamVR.

In attempting to resolve this I have gone into the Vive->SRanipal->tools directory and tried executing the "EyeEULA.exe" which does start the loading screen, but ultimately ends with the Initialization Error.

Additionally I have found that running the "dashboard.vrmanifest" within the tools->SRanipal->eye_calibration_dashboard does add the dashboard menu to SteamVR, however this still ends with the same error as above. (backwards attempt but someone had mentioned earlier executing calibration within SteamVR resolved the issue for them)

I ensured Steam, SteamVR, Unity, GPU drivers, the Eye Pro etc... are all up to date.

I have tried uninstalling and reinstalling SR Runtime and SteamVR several times.

@Corvus @Daniel_Y @Jad

[Vive Pro Eye Calibration Initialization Error Troubleshooting]

On 12/7/2019 at 3:07 PM, aarelovich1984 said:

Hello I've recently JUST installed the HTC Vive Eye Pro. I have not managed to get the EyeTracking working in order to test it out. I have had the same problem everyone else here described. 

I'm using the following desktop computer::

MSI Nvidia GTX 1060 3GB RAM

Core I7 4790K CPU

8 GB RAM

Windows 10

 

I'm attaching the packed logs.

I believe the main problem can be identifiied in the EyeCameraModule where I get the following set of errors:

[EyeCameraModule] [2019-12-07 16:46:48] [-!-ERROR-!-] [CODE: 0x0000] [DEBUG]           prp_client.cpp(942): error "PRP_ERROR_ENUM_CONNECTION_FAILED" (00000003) in function "prp_client_process_subscriptions" @thr_main::<lambda_8cd30f5459673188ae9c0fd5bb8c5d55>::operator ():339
[EyeCameraModule] [2019-12-07 16:46:48] [-!-ERROR-!-] [CODE: 0x0000] [ERROR]           device.cpp(1836): error "DEVICE_ERROR_CONNECTION_FAILED" (00000004) in function "process_callbacks" @thr_main::<lambda_8cd30f5459673188ae9c0fd5bb8c5d55>::operator ():326
[EyeCameraModule] [2019-12-07 16:46:48] [-!-ERROR-!-] [CODE: 0x0000] [ERROR]           eyetracker.cpp(260): error "TOBII_ERROR_CONNECTION_FAILED" (00000005) in function "eyetracker_device_process_callbacks" @thr_main::<lambda_8cd30f5459673188ae9c0fd5bb8c5d55>::operator ():326

These are repeated over and over again.

Any help would be greatly appreciated. 

ViveSR_Log.zip 13.76 kB · 0 downloads

 

@Corvus

 

After installing the SR Runtime I never received the notice to enable or calibrate, though SR Runtime does show the device in idle.

I inspected the Pack Log and found I am getting these exact same errors. In addition under LCameraModule.log I am getting the following in repeat:

[LCameraModule] [2020-02-04 15:02:03] [LOG] [Init] camera count 1
[LCameraModule] [2020-02-04 15:02:03] [LOG] [Init] Can not find camera: USB Camera-OV580
[LCameraModule] [2020-02-04 15:02:03] [LOG] [destroy]

 

Without eye tracking this headset is pointless. What is causing this and how might I resolve this?

 

@Corvus @Daniel_Y @Jad