[Vive Cosmos Elite, Can you flip the display output?]

4 hours ago, C.T. said:

Please use the alternative way to pull the logs for us then.
It should locate under below path, and please send the zip file to Shen or me after clicking the collect log. 
Path may vary if you have changed the default location, but here's the default one looks like.

C:\Program Files (x86)\VIVE\Updater\App\ViveEyeSettings\Systeminfo.exe

Done! Just sent it to Shen 🙂 via email and by DM to you! Let me know if you need additional environment info or clarification it may not have captured!

[Vive Cosmos Elite, Can you flip the display output?]

1 hour ago, Shen Ye said:

Hey would you be able to check if there's something in c:\tmp? That's where the logs would be aggregated by the reporting tool before uploading.

If the logs are there, would you be able to email it over to my work email please? shen_ye[at]htc[dot]com. We'll have a quick look, but it may be Monday before we can get back to you on the cause.

Looks like it's not. What files is it trying to pull? I have a nonstandard user Profile location so if it's hardcoded to pull from C it may have issues :   :

[Vive Cosmos Elite, Can you flip the display output?]

10 minutes ago, Shen Ye said:

Thanks for the info.

The report issue function should upload the logs and once complete will provide you a trace number. (instructions here: https://forum.vive.com/topic/6662-how-to-report-issues-through-the-vive-console/ )

Is it still spinning if you leave it for a few minutes?

Yup, gave it a few just now. This time a UAC DID pop up but nothing  further   happened.

[Vive Cosmos Elite, Can you flip the display output?]

On 4/9/2020 at 6:19 AM, Shen Ye said:

can you help give a few more details please? Which headset? What are you PC specs?
If you can, please also use the Report Issue function and provide a trace number

Vive Cosmos Elite, got it earlier in the week

Full Specs:

CPU:           AMD Ryzen 7 3700X (Matisse, MTS-B0)

               3900 MHz (39.00x100.0) @ 4016 MHz (39.00x103.0)

Motherboard:   ASUS ROG CROSSHAIR VII HERO (WI-FI)

BIOS:          3004, 12/16/2019

Chipset:       AMD X470 (Low-Power Promontory PROM28.A)

Memory:        32768 MBytes @ 1098 MHz, 15-15-15-36

               - 16384 MB PC24000 DDR4 SDRAM - Corsair CMW64GX4M4C3000C15

               - 16384 MB PC24000 DDR4 SDRAM - Corsair CMW64GX4M4C3000C15

Graphics:      XFX RX 5700 XT THICC II/III (Driver Version 20.4.1)

               AMD Radeon RX 5700 XT, 8192 MB GDDR6 SDRAM

Drive:         WDC WD40EZRZ-00GXCB0, 3907.0 GB, Serial ATA 6Gb/s @ 6Gb/s

Drive:         Sabrent, 1000.2 GB, NVMe

Network:       Intel I211AT Copper (Pearsonville) Network Adapter

Network:       RealTek Semiconductor RTL8822BE Wireless LAN 802.11ac PCIe Adapter

OS:            Microsoft Windows 10 Enterprise (x64) Build 18363.628 (1909/November 2019 Update)

 

When I hit the Report Issue function it spins and then does nothing. Is this saving somewhere?

[Vive Cosmos Elite, Can you flip the display output?]

Same issue here. Tried resetting and reinstalling multiple ways and times. Also deleted the default Steam VR Settings cache and removed USB Devices via Steam VR in case my (Sadly returned due to breakage) Vive Pro had leftover artifacts. Every time I have the headset on the x and y axis are inverted, to the point where turning upside down looks the exact same

 

Thoughts?

@Shen Ye @C.T.