GAMEDRIX
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Posts posted by GAMEDRIX
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RMA is the thing to do, but fingers crossed if you live in europe..
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6 hours ago, dburne said:
I have to say big Kudos to HTC Repair in Seattle, they got me taken care of really quickly with no issue. And my experience with support after getting the ticket open was very good as well. So thank you HTC!!
>Really Happy to know you got your headset fixed with good repairs !
You are very lucky to have a repair center in USA, they seem to do a much better job than the one in Romania which is atrocious if you depend on europe.
Have fun !
I'm personally returning my headset for the 4th time.. I had it since june and it never worked properly only in december I might have a working one at this point I lost 800 euros 😞
People don't yet understand how bad and scary the support is in europe and people are almost blaming me for it but if only they knew what happened to me with the support, I can't say it all but all I can say is it's really, really bad.
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My vertical lines issue has been fixed with a steamVR update to the headset, just as a respectful gesture I'll leave the forum as it's useless gamble about anything anymore.
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2 hours ago, AmazingTechVR said:
The GAMEDRIX guy has spammed these forums with his anger posts. Kinda annoying and has even jumped into some of my own posts/support thread with his crap too. All his posts are just hatrid.
@GAMEDRIX I've not messaged or replied to you at all until now. Just stop. You're jumping in everyone's forum posts and either derailing or pulling away support from the rest of us. Stop.I might be a spam but there's nothing stopping me complaining about a bad service, if they are not replying to you it's only because of themselves not me. You're just being totally dumb if you think all your problems are from me.
Have a good day.
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1 hour ago, cees said:
Okay i got also a email back that they repaired it,and as i see they replaced the same components..
Lets hope they fixed it..
Here is the list:
Let's just hope they didn't break yours.
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It's not what I've seen on the forum and my experience with the service unfortunately, the support team here is ignoring when we're declaring big facts of issues we have with headsets and the quality of the repair service. Not even an apology, what a disrespectful and unprofessional way of handling things, keep in mind that I have proofs of what I'm putting out here and I hope some day I'll or someone else be able to show what I'm trying to mean.
You disregarded everything related to vertical lines symptoms just like you didn't even know what we talked about, also when we declared the bad repair center.
You passed over any possible help and/or some kind of humanity in regards to the really ridiculous situation some of us were in.
You took no notice of the issues for a lot of people, some of them were repaired some not, bad repairs, weird outcomes and big lack of communication.
People beware, if you have issues with your headset anytime soon and if you have a vive pro 2 it will be likely you'll experience a really bad and non-consumer friendly service.
The repair team is CTDI electronics, a generic electronic repair service working in pair
with HTC in Europe, they don't repair they just replace
all parts with no knowledge of the issue
and there's a big chance they
break the headset even
more because of
no post
testing
Get your values checked again HTC.
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It's a lazy and unreliable company for repairs.
They received my vive pro 2 twice, first time they received it and marked no issues found when there was and the second time they fixed the issue but they managed to break the tracking of the headset. So it has pretty bad quality control. How can you even "fix" something without getting it tested afterwards ?
It's pretty much a junky area with unexperienced employees which are just doing things blindly. Replacing parts doesn't make you a technician, repairing does.
I thankfully got a replacement with my retailer. I reported the company as well as HTC and they SHOULD beware of this, because it's unprofessional ,lacks competence and maybe even seriousness. -
If the repair center is in seattle I wouldn't worry at all. I'm pretty they'll do a good job testing and repair/replace your headset.
If you had to send to romania tho I would worry for you as they seem to be 3rd party service with really clumsy/junky looking repair center.
I'm not only saying it because of that, but mostly because of what happened to me and many others with the romania repair center at ctdi electronics, even in the report they struggle with english and nothing makes sense on paper, scary thing. But I wouldn't worry if my headset were sent to seattle, I'm pretty sure they'll atleast test your headset after repair and not just doing things tacky.
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On 11/2/2021 at 9:42 AM, cees said:
So mine is going back again to romania..
I have problems with the displays too,like terrible scanlines etc
After my first RMA i did get the unit back but there was a message inside: no problem found....
I thought how is this posible???
So yesterday its going back again for rma,so lets see how it goes again!
I have a bad feeling about this...
You shouldn't have done it, for everyone the vertical scan lines remains in the end. It's within specs. They also don't have the competence and knowledge, deep connection with consumers as they don't know what the heck is pixel inversion so there's no way for them to fix something that they can't aknowledge. Atleast now I know.
Also there's a chance you gonna get your headset broken from the CTDI repair team in Romania as they don't test the headset and are just replacing the parts blindly. (happened to me and amazing vr tech and others)
I'm really disappointed by HTC, I wanted to give them a chance several times but they clearly show that their goal is trying to scam consumers more than anything, it's purely disgusting.
I hope that with all their failings they are going to step up and do good in the future.
Good luck tho.
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This is the junkiest headset that have ever been released period.
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10 hours ago, AmazingTechVR said:
This thread can now come to an end. I have given my overall experience feedback to HTC
You should make a video
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It's the most absurd company I've ever dealt with, but no worries atleast you know you're not the only one in this tiring situation
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5 hours ago, AmazingTechVR said:
I've had the Vive Pro 2 for almost 5 months since release day. The black screen was in every VR session, typically at the 10 minutes mark. I sent the Vive Pro 2 back 3 times, finally they agreed to a replacement. I received it yesterday and have been in VR twice so far. No black screen. I was in VR 30 minutes yesterday, then 1 hour 50 minutes later in the evening. So it was a faulty headset all of this time for 5 months of troubleshooting. I'm in VR again as I type this and I've gone beyond the 10 minutes again.
You will see this entire thread is about doing everything possible to try and figure it out. 5 damn months and over 1 month without it whilst it was travelling to and from UK to Romania 3 times.
I wonder if it was the Proximity sensor #6 on this image that was to blame. Are you using an aftermarket facepad or the original with the Vive Pro 2? I've been using the Kiwi replacement PU leather facepad with a cotton cover on it. I wonder if that blocked the sensor at all. Again, at this point I'm literally guessing because I tried so much over 5 months to try and figure this out along with HTC support asking me to submit about 10 reports.
@C.T. this Proximity Sensor, does it use IR to detect heat or distance away from the face?
I'm actually not surprised you had a faulty headset, also not surprised by the repair team as they never repaired anything successfully as I was scrolling the forum and for my case, the fact that they are capable of ruining your headset from a repair is already impressive... You for the fact that it didn't work at all after the 1st one and mine having dead tracking after repair, it's the worst that I've ever seen and I've dealt with a lot of RMA's in my lifetime... A real lack of seriousness and honesty imo.
Happy you got a workaround with a replacement, as I'm willing to say, they should have done this from the first time if they are not capable of fixing their own products. CTDI is not a company that cares, they just replace everything out of the blue when their superior tells them to.
It has been 6 months for me still and I'm soon gonna get a replacement with my retailer thankfully.
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On 10/18/2021 at 12:32 PM, AmazingTechVR said:
How do you mean with "standby mode" and "valid tracking status"?
I turn on the link box, Vive Console opens up and SteamVR auto opens up.
I put on the HMD. The room view option at the bottom of SteamVR is greyed out and the Start Test option in Settings > Camera > this fails to communicate.
It is doing this on 2 different PCs with and without BETA. With 2 sets of basestations. Before the RMA, the camera worked without an issue.SteamVR - Eye icon at the bottom right which is greyed out, indicating that room view is not available.
I'm 100% convinced your camera is broken from the repair.
When they repaired mine 2 weeks ago, they ditched/broke the tracking sensors of the HMD after repair, I tested everything and I have 2 computers and a vive for cross testing... At least my failure is more obvious but yeah I had to return the headset a 3rd time(actually yesterday), I can objectively say that the repair team at CTDI for HTC has issues doing their jobs properly, it's not an insult by any means just a clear and straight fact, not even an opinion just look at your own case. They don't seem to do any tests at all or they are really slovenly doing it, it's not serious and really disrespectful at this point.
They don't encounter the possibility of someone from far away having to return the headset and the money for shipping it costs for that, at least, please tell the repair to do some effort and deeply test every features of the headset, I can understand that they skipped the camera test, but the tracking test ? How can you even miss this ?
@C.T. I would like help from you too, but seems like when someone is exposing the truth he's just going to be ignored.
Happy that the team is helping you bud, I asked for my retailer to replace it with another brand new one HTC would now deal with my retailer, I'm tired and all of this should have never happened.
Have a good day.
H.M (RE)
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Ok I got my headset back and you guys are not ready to hear what I'm gonna say unfortunately.
2nd time the headset has been repaired but...(first time no issues found)
2
First of all they f***ed up the tracking of the headset, it just won't track anymore and when it does it will jitter a lot and I will fall under the ground and my controllers won't track properly... Because the controllers mainly use the headset for tracking.
No worries I tried all and my old vive is tracking fine... so yeah they did partly fix the vertical lines issue, it's almost to a point that it doesn't bother me anymore but still there and the static noise is gone aswell.
But now I'm with a headset that won't track so I have a completely unusable headset...
At this point it's disrespectful, at the repair center CTDI they won't test the headset after the repair which is absolutely crazy..... guys, just think about it, they just replaced everything without even a check. I have to spend 39€45 for the third time returning the headset again.... Guys honestly if you have a headset already and you're struggling with the pro 2 I would suggest you to sell it if it still works or if you can ask for a return/refund with your retailer and getting something smarter.. I feel dumb at this point, I trusted a little too much and that's what I got.
HTC has for me become the worst VR company in the world.
Good luck guys.here's a look at CTDI's repair, the description of the issue doesn't make any sense and they just replaced everything inside the headset... Also yeah, they DID NOT test the headset before returning, how worse could that be ? Really, I mean you get it, it's going way too far, something has to be done.
I understand that some of you are not dealing with these issues and well you might have been lucky, but think, you paid a lot for the headset, just imagine how it would feel if you have this kind of experience, that could be you right now or in the future..
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I had to send the headset twice to get a repair for the vertical lines and static audio issue.
The vertical lines are muffled but still there and the static audio is gone... But now my headset has serious issues tracking. It's ridiculous.
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18 minutes ago, AmazingTechVR said:
Mostly horizontal black scanlines were obvious in 1 lens. The vertical scan lines when moving head was only present one time, but mostly was fine. All issues raised in the OP and with photos.
I am really not going to reinstall my whole PC in the hope it fixes random black screens, which last for 1 second and back again. My OG Vive never black screened, it's the Vive Pro 2 only that is doing it.Well I was pretty much convinced it was my headset too and ready to rma it out of warranty.
It's just that It's too similar to the issue I had, and I had both the cosmos and the vive when it happened and it only happened to the og vive, it was random from 1sec black screen to 10s. So extremely annoying !
If I were you I would grab a spare hard drive or ssd and do a fresh install of windows so you can still keep your old one in case that doesn't work.. It's always better than waiting I guess, tell me how it goes for you !
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ok cool.
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8 hours ago, AmazingTechVR said:
At 09:22 black screen for 1 second and recovered. I have been in VR for 30 minutes.
Not submitting reports everytime anymore. I've sent enough.
Hello AT.
Just to clarify, did you have vertical lines with head movements too ? Or only what you mentioned on the topic ?
Also, I had the same issues with my htc vive og going full black out of the blue, thought the headset was the issues but the problem came out to be my computer, I tried it on another one and it worked perfectly so I did a full reinstall of windows and it worked again... I have no idea why. I don't know if you already tried this but give it a try maybe with a spare hdd/ssd to see ^^
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I'm frankly really scared about my purchase. I had to send it twice also but not for the same issues. I looked at your repair reports and it very looks like mine... lol
Like no joke, what the hell is that ?
The "faults added by client" is nonsense, definitely not how I described the failure and I guess it's the same for you.
My issues were tiny vertical scan lines with head movement and audio buzz. This is the second RMA because the first one was (No fault found)...
It was really fast for me too, As they received the headset they sent it back with all of these components replaced ? I'm scared that they didn't test the headset afterwards... As I live very far away from the repair center I have to send it to the retailer first and then they are sending it back to HTC. So transporting is long and also expensive, I have to spend 39€45 each time I'm returning the headset, no need to tell you how furious I was the first time I sent the headset....
I personally don't know what's gonna happen for me with this "repaired" headset, I might as well be in the same situation or maybe not. I'm kinda scared of the company TBH. It seems like they do "generic" repair and super quickly like machines and I really feel like there's no humanity behind all of this and some kind of sense. It's really hard to explain.
I'll keep you in touch. I'm really feeling sad for your situation, I just hope you wouldn't have to return it again.
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Hello @C.T.
My headset has been returned for a second time for the vertical scan lines with head movement issue and the static noise from the headphones as the repair team kindly told me it will be repaired this time.
I would like to have some updates on this when it arrives to you please :
Repair ticket number: 321398250000016
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14 hours ago, Jaw_B said:
@C.T. More than anything I wish for some transparancy... Is this considered a hardware error according to HTC? Since I bought it from a retailer in sweden, they would probably replace it rather than sending it in for repairs. But if this a HW defect, is it something related to the first batch of headsets? Then I would probably just end up with another defect headset? Also, the pixel-inversion issue that we are seeing seem very similar to issues with both the Valve Index and Pimax headsets. They both solved it by releasing calibration-tools to the endusers. Wouldnt that be possible here too?
Hello @Jaw_B, please pay close attention to the forum.
Here's your answer :
Return it.
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2 hours ago, SparkerInVR said:
I had a green vertical line that I took a picture of and contacted Vive support using live chat.
After about 2 hours I had a RMA number and a shipping label so did not have for shipping.
The repair center had it less than 2 days and sent me a replacement headset that I am now using.
The live chat person said that it would be repaired and not replaced so was surprised when the replacement had a new serial number.
I happen to be quite happy with Vive support because of my experience.
Happy that you had a good experience. WIsh I could have said the same.
I'm waiting for mine with the vertical scanlines with movement and static audio to be repaired... I also did return the headset twice. The german youtuber had his unit repaired but not me.
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I'm gonna return it tomorrow. Keep in mind that I need to send it back to my reseller which is another country and they have to send it back to htc again. It's gonna easily be a 1 to 2 months long period.
I sent it back at june but none of the issues were noticed and/or repaired...
I really hope with all the informations I gave to them that my headset would really be repaired this time.
Same issue as Marco in new vr tech which got his headset repaired : vertical scanlines with head movements and audio buzz issue. He told that a lot of part were replaced.
I also have to pay 39€45 each time I'm sending the headset... not a funny expericence tbh.
I hope having some hope left in the future. I just a working headset.
HTC Vive Pro 2 cameras - "camera communication failed"
in VIVE Console Software
Posted
Hatred you said uh ?