GAMEDRIX

aw man this is horrible, did you send it directly to htc themselves ? I'm personally sending it back to the reseller and they are going to deal with htc, I'm really curious to see how that will turn out. I really don't get it, mine is only on the left side which absolutely means theres an issue with the panel if not what is it ? The only thing to hope on if every headset is the same is to wait until a column correction releases. But even that, the audio buzz is atrocious. I just hope getting atleast a new unit to try out but better having them testing the replacement before sending back, because it won't make sense for me to upgrade from an htc vive if the visuals are like this. There's the caviat of lcd, grey blacks were already unappealing to me but that's understandable, the vertical lines are just unbearable for me, I would never accept a headset with this issue.

I'm returning the headset this morning, I'll be the only one who will know for sure if it was a hardware issue or not. I have perfect vision so this kind of artifact are really noticeable to me. Just stay tuned to the topic. (Returning wil cost me money because I live on an island(french department) and need to send it back to France) 😕 If I'm getting a replacement and still having the same issue I'll make a video about it, If it doesn't I would still make a video about it. In both cases it sucks. I'll keep you guys in touch.

@dburne don't you notice any pixel inversion ? I thought that some people cound't see it but now I know some people have good units cause I have them really pronounced on the left panel. On the right it's actually all right, If it was the same on the left I would just keep the headset.

@Raging Beard How did you not get a replacement ? That's crazy... Did you send it back for them to tell you that ?

@John2910 So it happened since the last firmware update ? I can't tell cause I got the headset very recently, 12th of this month. Maybe a future firmware will fix it as it did for the valve index but I frankly doubt it because it seems like the devs are done on this headset... No updates on soft/firm since june 23th. I noticed recently that It's more pronounced of the left panel which can't be a firware or software issue. I just prepared the vive to be shipped back to the ressellers to deal with htc if it still has the same issue with another unit I mean......... I might just ask for a refund.. It's unacceptable at this point, It's killing immersion for me, with this issue even the og vive is much more immersive, when I close my left eye as the right panel the vertical lines are much fainted I can see the crazy potential, the resolution is mind blowing but only when it has no issues. Guys, at this price it's not normal to have these issues.. I don't mind the headphones or mic but dang or even the fact that the headset is cooking my forhead.... I bought the headset only for one thing, you had one job, just one.... I still encourage people at htc and it's devs to keep on doing their stuff, they are still doing great things, this headset could've been so much better If they took the time, sorry to say what I'm gonna say but that's how I feel it is, the headset really feels rushed. A premium product is supposed to feel premium on first impression just like the original vive was at his time not having so many flaws and breaks. I really hope to see a shiny little firmware update fix just before I'm returning the headset. What could've been done is to have access to all firmware, especially the one that alot claimed that it didn't have any column misalignment and the same for the software. Also a little bit more choice in the resolution settings, having more refresh rate options/resolution could make the existence of the software a real joy instead of a caveat.

I know I would probably not get any answer as I tried my best. But this needs to be addressed in some way so people are aware. Having a vive pro 2 if you think it has issues is really frustrating to deal with, not that the customer service is bad but just confusing. I told them the issue I was having with the head movement at first I got all the bunch of turn off and turn back on the link box, look if you have the last firmware/software update... wow.. ok I understand the procedure but I had to explain really in detail so they could understand that I've already tried everything having two computers there could not be any error in this part. What's really hard to understand is how many people are experiencing this ? And I really would want anyone who sees this post to answer because it really seems like some people have the issue and some don't but that could also mean that some see them and some other don't because it's a subtle "scan line" type of artifact. If only a portion of us gets them well it's unfortunately due to a probable hardware failure. I contacted htc the first time they've helped me out and told me that the vertical lines is a known issue but not quite like I was describing "only occurring with head movement and very subtle" but eventually they've told me to return it so they can inspect the headset, I think that's gonna happen. It can also be a normal behavior of lcd panels in general, I heard multiple stories before that especially the valve index and some other lcd headsets... maybe a bad calibration or as some said pixel inversion, a misalignment of refresh rate and current can also be the reason. But guess what ? Impossible to know if it is hardware or not, if a future software/firmware could fix it. Nothing. They don't say it, they say it's an issue they need to fix and in the other hand they told me you can still return it. WTH. Just tell me what to do, I spent 800€ to have a better experience in VR not to regret and dislike a company that I've used to cherish. Guys really do something, people experiencing this just tell me what have been done in your side and what you think is gonna happen next. I used to love the original htc vive and I still prefer it over the vive pro 2 just because of these issues, I literally were happy to go back the my og vive it's crazy....

+2 that sucks.