Hello, I'm unable to start the Marker based scene alignment in the VIVE Manager app. I already have a map setup and working with Marker Based Drift prevention and everything else in the Enterprise Features section of the app works fine except scene alignment. When I attempt to use Marker based scene alignment I'm met with the "Preparing for Scene alignment" pop up message and it sits there for a couple of minutes until a new pop up message states "Identify map failed: Unable to identify the map, please check if the procedure and location is correct" which it is. Has anyone else had this issue? I've searched the forums and docs and I haven't been able to find anything.
Both the headset and app are on the latest versions and I've tried on both android and IOS. I've also tried while online and offline and I've tried right after making a new map but nothing has made a difference so far.
If anyone has any experience with this issue or any ideas on how to move forward please let me know.