Pro 2: Buzzing Noise

[new VR tech]

Is there still no answer from HTC regarding the Buzzing Noise in the speaker?

[C.T.]

My suggestion is to open up a support ticket here if you found anything abnormal from your experience. 

[GAMEDRIXXXXXXXXXXXXXXXXXXX]

Don't mind, I've already returned my headset for the same issue and nothing has been done. (also for the vertical scan lines)

The support team is just going to tell you to turn it on and off again, to reset the headset and steamvr and then say "strange" (even tho the buzzing noise is a common problem) and telling you to return it. But of course again it's a non fixable issue as for it is for the vertical lines and they will send it back to you...

This is a feedback from my experience and unfortunately I'm not the only one in this situation.

Edited August 18, 2021 by GAMEDRIXXXXXXXXXXXXXXXXXXX

[GAMEDRIXXXXXXXXXXXXXXXXXXX]

@new VR tech you should definitely make an english version of your vr channel, I understand only a little german but can really hit much more audience if you do so ! ^^

[new VR tech]

Sad to hear that, but it is no surprise for me...

Thanks for your feedback about my YouTube channel 🙂 I'll definetly do some more videos together with MRTV on his channel. So if you're interested in my opinion be excited for the next in-depth talk about the next HMD (Pro 2 inc.). 🙂

[new VR tech]

On 8/16/2021 at 5:37 PM, C.T. said:

My suggestion is to open up a support ticket here if you found anything abnormal from your experience. 

Thanks. I have done it. My ticket contains the following:

 

I am a German VR YouTuber and I would like to solve the following problems. Unfortunately HTC is not responding for months now so that is another chance to work on the problems I have and the community has.

Multi-monitor support is limited:
With every other HMD, I can use three monitors + an HMD. With the Vive Pro 2 I can only use 2 monitors + the Vive Pro 2.

Binocular Overlap:
Important Note: This problem differs from user to user.
Beside the Pimax 8KX and the Pimax 5K Super this is the third vr headset where I have problems with it Binocular Overlap. It's nice to achieve a wide FOV, but please not while reducing the Binocular Overlap. I have zero problems with that and have a max. FOV with the Vive Cosmos, Rift S, Quest 1, Quest 2, PlayStation VR, Valve Index and HP Reverb G2.

Update 2021-07-15: With my VR Optician Lens-Adapters the problem is gone. Even the bad clarity is better now. I have no problems with contact lenses/glasses in terms of binocular overlap/fov-match whatsoever with G2, Quest 1+2, Rift S, Valve Index, PSVR. So the VR Optician has done a very good job to improve the Pro 2's failed lenses.

Resolutions in SteamVR:
In my livestream (https://youtu.be/7G4E9CtsS1g?t=6804) I noticed that the resolution that is set in the HTC Vive console does not differ comprehensibly from the resolution in SteamVR.

For me it was the case that the point at which the resolution "locks" in SteamVR was 150%. It doesn't make any sense, but at least a little frame buffer and barrel distortion correction is inclued "by default".

But: The resolution that "arrives" in SteamVR differs not only from the settings that I set in the HTC Vive console, but also from the graphics card used! I describe this in a video where I evaluate the collected data for resolution.

It is also noticeable that "Extreme" has a lower resolution in SteamVR than "Ultra". If I buy VR headsets that advertise 2448x2448 pixels and 120 Hz, then I expect that I will get the same resolution at 120 Hz as at 90 Hz. Regardless of whether my PC reaches these values.

Video: https://www.youtube.com/watch?v=BpKT-8MlQLk

Static Noise in the speakers:
Is HTC aware of this issue? What fix can there be? Product recall or software fix?

Jittering / stuttering:
Whether in the game or in the SteamVR dashboard: Many users, including me, notice jittering / stuttering. If you move your head left and right, you can see the stutters. It almost looks like motion smoothing, but only almost. There are no sparkles or artifacts whatsoever, but there is stutter.

Update 2021-07-15: Sometimes it's there, sometimes it's not. It's annoying anyway.

Image brightness (is variable):
Personally, I noticed that the image brightness adapts variably. For example, when I see bright elements on the screen, for example when I open the desktop in the SteamVR dashboard and go to www.google.de, the image is very bright. When I look down, however, but at the same time a piece of the Google website is still visible, I notice the entire screen goes dark. The best way to see it again is to quickly look up at the Google website. This is initially darker, then it becomes completely light again. I have already noticed the phenomenon in games.

No wonder that HTC achieves good black levels when they darken the screen. Unfortunately, however, there are no dimming zones, so that lighter areas suffer and this is noticeable as a user. This "function" should be able to be switched off!

Update 2021-07-15: With an edit of the config-file it can be disabled. And another news: With the current versions (or current beta versions) there was added a slider in SteamVR to change the brightness in general!

Vertical Scan Lines:
As many have described on reddit and the VIVE-Forums, the Vertical Scan Line-Issue is quite annoying. When moving the HMD, there are vertical scan lines which look like a vertical SDE. When the HMD is not moving, the lines are not visible. So it's definetely not SDE. HTC is aware of it and we hope, they will fix it (like the other issues, haha).

Vive Console for SteamVR:
It should be implemented like Windows Mixed Reality for SteamVR is to change settings on the fly within the SteamVR dashboard, like Motion Smoothing etc.

[C.T.]

1 minute ago, new VR tech said:

Thanks. I have done it. My ticket contains the following:

 

I am a German VR YouTuber and I would like to solve the following problems. Unfortunately HTC is not responding for months now so that is another chance to work on the problems I have and the community has.

Multi-monitor support is limited:
With every other HMD, I can use three monitors + an HMD. With the Vive Pro 2 I can only use 2 monitors + the Vive Pro 2.

Binocular Overlap:
Important Note: This problem differs from user to user.
Beside the Pimax 8KX and the Pimax 5K Super this is the third vr headset where I have problems with it Binocular Overlap. It's nice to achieve a wide FOV, but please not while reducing the Binocular Overlap. I have zero problems with that and have a max. FOV with the Vive Cosmos, Rift S, Quest 1, Quest 2, PlayStation VR, Valve Index and HP Reverb G2.

Update 2021-07-15: With my VR Optician Lens-Adapters the problem is gone. Even the bad clarity is better now. I have no problems with contact lenses/glasses in terms of binocular overlap/fov-match whatsoever with G2, Quest 1+2, Rift S, Valve Index, PSVR. So the VR Optician has done a very good job to improve the Pro 2's failed lenses.

Resolutions in SteamVR:
In my livestream (https://youtu.be/7G4E9CtsS1g?t=6804) I noticed that the resolution that is set in the HTC Vive console does not differ comprehensibly from the resolution in SteamVR.

For me it was the case that the point at which the resolution "locks" in SteamVR was 150%. It doesn't make any sense, but at least a little frame buffer and barrel distortion correction is inclued "by default".

But: The resolution that "arrives" in SteamVR differs not only from the settings that I set in the HTC Vive console, but also from the graphics card used! I describe this in a video where I evaluate the collected data for resolution.

It is also noticeable that "Extreme" has a lower resolution in SteamVR than "Ultra". If I buy VR headsets that advertise 2448x2448 pixels and 120 Hz, then I expect that I will get the same resolution at 120 Hz as at 90 Hz. Regardless of whether my PC reaches these values.

Video: https://www.youtube.com/watch?v=BpKT-8MlQLk

Static Noise in the speakers:
Is HTC aware of this issue? What fix can there be? Product recall or software fix?

Jittering / stuttering:
Whether in the game or in the SteamVR dashboard: Many users, including me, notice jittering / stuttering. If you move your head left and right, you can see the stutters. It almost looks like motion smoothing, but only almost. There are no sparkles or artifacts whatsoever, but there is stutter.

Update 2021-07-15: Sometimes it's there, sometimes it's not. It's annoying anyway.

Image brightness (is variable):
Personally, I noticed that the image brightness adapts variably. For example, when I see bright elements on the screen, for example when I open the desktop in the SteamVR dashboard and go to www.google.de, the image is very bright. When I look down, however, but at the same time a piece of the Google website is still visible, I notice the entire screen goes dark. The best way to see it again is to quickly look up at the Google website. This is initially darker, then it becomes completely light again. I have already noticed the phenomenon in games.

No wonder that HTC achieves good black levels when they darken the screen. Unfortunately, however, there are no dimming zones, so that lighter areas suffer and this is noticeable as a user. This "function" should be able to be switched off!

Update 2021-07-15: With an edit of the config-file it can be disabled. And another news: With the current versions (or current beta versions) there was added a slider in SteamVR to change the brightness in general!

Vertical Scan Lines:
As many have described on reddit and the VIVE-Forums, the Vertical Scan Line-Issue is quite annoying. When moving the HMD, there are vertical scan lines which look like a vertical SDE. When the HMD is not moving, the lines are not visible. So it's definetely not SDE. HTC is aware of it and we hope, they will fix it (like the other issues, haha).

Vive Console for SteamVR:
It should be implemented like Windows Mixed Reality for SteamVR is to change settings on the fly within the SteamVR dashboard, like Motion Smoothing etc.

Do you have the ticket number available? 

[new VR tech]

Just now, C.T. said:

Do you have the ticket number available? 

Sure: 50324733

[GAMEDRIX]

@new VR tech I'm excited and at the same time relieved that youtubers are talking about it finally. 

Did you try out the MRTV unit tho? I asked him on one of his livestream and apparently he doesn't see the vertical lines, you could give it a try when you guys meet back.

It could be really helping to know if it's per unit issue or all headsets has them in general and it's so minimal that it doesn't bother everyone.

I'd love to see you guys meet again !!! Can't wait !

[new VR tech]

On 8/18/2021 at 5:22 PM, GAMEDRIX said:

@new VR tech I'm excited and at the same time relieved that youtubers are talking about it finally. 

Did you try out the MRTV unit tho? I asked him on one of his livestream and apparently he doesn't see the vertical lines, you could give it a try when you guys meet back.

It could be really helping to know if it's per unit issue or all headsets has them in general and it's so minimal that it doesn't bother everyone.

I'd love to see you guys meet again !!! Can't wait !

I have tried his unit before the launch as well as his own unit. The static noise was always there. Another friend have tried his unit as well and he said that he can hear the noise as well.

I can not say anything about the scanlines with his unit.

In the future we'll make a video on his english channel about the Pro 2. Stay tuned.