Wifi MAC address changes after FW update

[Fil]

Hello,

Is there any way to prevent the headset from changing the Wifi MAC Address after each Firmware update?

Our wifi at the business uses MAC Adress filtering. We needs to whitelist the new MAC address after each update.

[Fil]

Thanks for your reply. I know, that we need to set to "Use device MAC Address" in the connection settings.

The problem is that the device wifi MAC address is changing after each update. So the fixed IP is not the same anymore and it gets rejected by the MAC address filter.

Edited July 29, 2022 by Fil

[Fil]

I'm 100% sure that the MAC Address is changing.

We need to whitelist it in the Wifi MAC Filter in our Corporate Guest WIFI in order to access the Internet.

I already needed to rewhitelist the device twice with a new MAC Address because the address had changed. I supposed then that it was after each update (but it could possibly happen after a certain amount of time, I'm not completly sure about this point).

A MAC Address change is a big issue for a business device.

[Fil]

For info: The setting "privacy" where I can change from randomized MAC to Device MAC is specific for each Wifi network, it is not a general setting of the headset. 

How can I get the logs from the headset?

 

[Fil]

Thanks, I reported the issue. As soon as I get a copy per mail (I assume I will get it), I can transfer the logs to you.

For Info: This is not important to have this setting valid for all networks or not. The important aspect is to have the "static" headset MAC address remaining the same over time/over update. 

[Fil]

It seems I don't get a copy per email of my report. Unfortunately, I have to wait until it has been processed by HTC.

[Fil]

I reported the issue the way you said @C.T.. But I don't get any infos, not even an email to inform me, that a ticket has been created. Is this normal?

[Fil]

Ok I got a feedback from the support team and they solved my problem.

If you have also the problem that your WIFI MAC Address has changed:

• forget your current WIFI, in which you have the problem
• Reconnect to the WIFI and set "use Device MAC" instead of "use randomized MAC" before you confirm the connection
• Now the used Wifi MAC Address is the "native" device Mac address

Unfortunately, setting "use device MAC" on a wifi you are already connected with doesn't set the MAC Address to the "native" one. Sounds like a bug for me.