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How to report issues for VIVE XR Elite


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Here is how to report an issue step by step, and noted that:

  • Only report one issue per report. This allows us to identify and track each issue uniquely.
  • Please identify the issue, what you were doing, when the issue occurred, what happened as a result, and what you instead expected to happen. 


  1. Go back to Lobby by pressing the VIVE Button -> “Back to Lobby”


  1. Be sure to have valid Internet connection, so the issue can be uploaded to HTC (“Settings” -> “Connectivity”-> “Wi-Fi”)
  1. Press “Settings” on the lower tab -> “General”-> “About”


  1. Scroll down to “Report issue”


  1. Enter all field with information and submit the issue


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