How to report issues for VIVE XR Elite

[C.T.]

Here is how to report an issue step by step, and noted that:

• Only report one issue per report. This allows us to identify and track each issue uniquely.
• Please identify the issue, what you were doing, when the issue occurred, what happened as a result, and what you instead expected to happen. 

 

1. Go back to Lobby by pressing the VIVE Button -> “Back to Lobby”

          

2. Be sure to have valid Internet connection, so the issue can be uploaded to HTC (“Settings” -> “Connectivity”-> “Wi-Fi”)

3. Press “Settings” on the lower tab -> “General”-> “About”

          

4. Scroll down to “Report issue”

          

5. Enter all field with information and submit the issue