lauren.wormhole@gmail.com Posted August 3, 2017 Share Posted August 3, 2017 Hello, I have been talking to the vive technical support for 3 days now and they do not know how to fix my problem so they sent me over here. I have 4 headsets and all 4 of them stopped tracking at the same time. When we start up the steamvr they say ready but when we put them on they turn gray or somtimes they fly you out of the area you are in and then turn gray. They seem to all start working around 2pm centural time for some reason. Here is what we have tried: Blacking out the whole room Changing the usb ports swicthing out the link boxes and cables restrating the computer updating the driver software for the graphics cards removing the update of the graphics cards and reverting to a pervious version removing all usb devices from steamvr updating the usb ports on the motherboard turning off all bluetooth and wireless devices switching usb ports, 2.0 to 3.0 and 3.0 to 2.0 Link to comment Share on other sites More sharing options...
Synthesis Posted August 3, 2017 Share Posted August 3, 2017 It's consistently 2pm? Do you have any electrical devices that stop running around 2pm? It's entirely possible there's something that's drawing a lot of power on the same breaker as your Vive base stations and it's causing them to loose tracking. Link to comment Share on other sites More sharing options...
lauren.wormhole@gmail.com Posted August 3, 2017 Author Share Posted August 3, 2017 Nothing that we know of. I dont think anything is drawing alot of power, we have been in the same place for the 3 months we have had the devices. Link to comment Share on other sites More sharing options...
lauren.wormhole@gmail.com Posted August 3, 2017 Author Share Posted August 3, 2017 It does come back on around 2pm to 3 pm, today it is taking longer for the stations to keep its tracking, one station is up and running and doing ok but still loses its tracking. Link to comment Share on other sites More sharing options...
Synthesis Posted August 3, 2017 Share Posted August 3, 2017 That makes it sound like one of the base stations doesn't work at all sometimes. Is that the case? Thanks, -John C Link to comment Share on other sites More sharing options...
CaTaPulT Posted August 3, 2017 Share Posted August 3, 2017 I would check for system software on the computer you are running to see if anything is scheduled to run full time except between 2:00 and 3:00 PM when the Vive works. Almost sounds like something in the system is hogging all the system resources or possibly shutting off USB ports? This IS very odd. Regards: Jack Link to comment Share on other sites More sharing options...
Synthesis Posted August 3, 2017 Share Posted August 3, 2017 To clarify: It starts working again after 2pm/3pm and continues to work into the evening?Thanks, -John C Link to comment Share on other sites More sharing options...
lauren.wormhole@gmail.com Posted August 3, 2017 Author Share Posted August 3, 2017 Not really. I am seeing on the room overview that that headset just wonders off even if I have it in my hand or sitting on a chair. I have finely tuned the lighthouses so that they are at a perfect shot at each other. As for the breakers that go to the individual stations they all are on their own seperate ones. I have also removing all USB devices from the pc and reinstalling them, uninstalling recent update for graphics card driver, removed all steamVR usb devices, and your post on another tracking issue with deleting the bin file on the lighthouses. Link to comment Share on other sites More sharing options...
Synthesis Posted August 3, 2017 Share Posted August 3, 2017 Huh. Can you get us a picture or two of the set up you have? I'd like to see it.Thanks, -John C Link to comment Share on other sites More sharing options...
lauren.wormhole@gmail.com Posted August 3, 2017 Author Share Posted August 3, 2017 Link to comment Share on other sites More sharing options...
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