HTCDev Request HTC U11 Unlock_Code since account registration not received any notification activation/verification through email.

[gringo420]

Hello HTC Developer Support Team,

Recently, I have issue with my HTC U11 that suddenly cannot connect to Wifi and telco data connection. After restart, phone stop at HTC logo and boot into bootloader. I am trying to do recovery on my phone. I have lost all my data and apps after proceed to wipe/clear because cannot used. Reboot phone many times, screen appear as attached with URL link to photo. I hope that someone from HTCDev to response and assist me to fix this by providing me the unlock code for my last option to repair on my own. 

https://1drv.ms/f/s!AivECTc_c3KohOpXWqFVnZrfSp_xsQ?e=JunM37

https://photos.app.goo.gl/VK2CLqX8eWBP9XbV7

Any help would be greatly appreciated.

Thank you.

[VIVE_chengnay]

Hi @gringo420,

Regarding cannot receive email confirmation from htcdev, it is ongoing by engineer to fix this issue.

For your U11 Wifi issue, if reboot or recovery didn't help, then it will consider HW issue.

Maybe the Wifi module is dead.

 

[gringo420]

4 hours ago, VIVE_chengnay said:

Hi @gringo420,

Regarding cannot receive email confirmation from htcdev, it is ongoing by engineer to fix this issue.

For your U11 Wifi issue, if reboot or recovery didn't help, then it will consider HW issue.

Maybe the Wifi module is dead.

Thank you for the update VIVE_chengnay.

[gringo420]

On 2/21/2024 at 3:13 PM, VIVE_chengnay said:

Hi @gringo420,

Regarding cannot receive email confirmation from htcdev, it is ongoing by engineer to fix this issue.

For your U11 Wifi issue, if reboot or recovery didn't help, then it will consider HW issue.

Maybe the Wifi module is dead.

 

Hello HTCDev,

Any update from the engineer team to fix the issue.

Thanks.

[VIVE_chengnay]

Hi @gringo420,

Sorry, he is still resolving it.

[gringo420]

14 minutes ago, VIVE_chengnay said:

Hi @gringo420,

Sorry, he is still resolving it.

Hi @VIVE_chengnay,

Okay. Is there any other way to liaise with the HTCDev Support team (e.g via email support or whatsapp messaging, instead of waiting to resolving the issue) This obtaining only to get my bootloader unlock, in order to proceed firmware update. 

https://photos.app.goo.gl/Tdf8D8Dh4Gy5DCdt9

Thanks.

[VIVE_chengnay]

Hi @gringo420,

I know there is "Comments" at the bottom of the htcdev.com website.

After you click it, it required you to enter SN or IMEI, then you can proceed from there.

Not sure if this helps.

[p4ckrat]

Hi @VIVE_chengnay,

I too am having this issue and have tried to register with many different emails to no avail. I have a lot of old HTC devices that I want to unlock the bootloaders for. I cannot use "Comments" because they are no longer supported devices, although HTCDev still has the bootloader unlock capability for them. 

Is there any way I could get my account changed to verified?

[VIVE_chengnay]

Hi @p4ckrat,

The system is down for now.

Need to wait until engineer fixed the issue.

Sorry for the inconvenience.

[VIVE_chengnay]

Hi @p4ckrat @gringo420,

The mail system is fixed, but you might need to re-register.

Sorry for the inconvenience.